MAY ZON MIN OO

• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and VPN.
• Configured hardware, devices, and software to set up work stations,and granted system permissions for employees.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Documented support interactions for future reference.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Managed high levels of call flow and responded to end users with technical support needs.
• Explained security measures in simple terminology to help users understand malware and phishing threats.

Project Coordination

- Manage document review Process

- Design Table Design and App, Site Development

- Perform UAT

- Coordinate Projects with all stakeholders ( site owners, end users)

- Provide the assistance to the project team (developers) in terms of project delivery

- Prepare project summary reports for progress reporting

- Manage the administrative activities of the project, including coordinating meetings, preparing meeting records, preparing the presentation materials.

- Conduct Knowledge Transfer

Modern SharePoint Developer

- Requirement Gathering

- Provide solution as per users' request

- Develop Modern Sharepoint landing site

- Set up Users Securities Group

- User Acceptance Test

- Knowledge Transfer

- Project Sign Off

- Gives Support time to time

Website Administrator

- Maintain company website fixing the issues.

- Update Plug ins as needed.

- Monitor latest information, structures.

- Design users friendly UI.

- Create events and Newsletter.

Power BI Developer

- Conduct Training to our customers (DIAD)

- Power BI Service

- Ideation/value elicitation

- Requirements definition

- Data profiling

- Analytical modelling

- Testing, validation

- Visualization (Dashboard and Reports that present strong insights on Clients' need and Internal business)

- Deployment

- Interpret data and analyze results using statistical techniques.

- Data tables, Attributes and Relations.

- Troubleshoot unexpected issues.

• Customer Service
• Verbal Communication
• Energy Level
• Teamwork
• Resolving Conflict
• Thoroughness
• Professionalism
• General Math Skills

• Hit the target of customers everyday comparing to competitors.
• Went all over the Singapore to promote the Services and Products.
• Work through different shifts.