Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Software
Timeline
Generic
HUMAVATY TAMIL SELVAN

HUMAVATY TAMIL SELVAN

YISHUN STREET

Summary

Responds to emails and other digital queries and correspondence. Manages calendars for senior staff, including making travel arrangements. Drafts and edits letters, reports, and other documents. Inputs and updates information in databases and spreadsheets.

I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Customer Service Officer

EXCELLENT SECURITY SINGAPORE
06.2023 - 07.2024
  • Attend call and issues access card for VIP.
  • Problem solving
  • Time management
  • Answering to client inquiries
  • Call Centre operations
  • Report to the Authorized Representatives
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.

Senior Waitress

MOUNT ELIZABETH NOVENA HOSPITAL SINGAPORE
06.2021 - 06.2023
  • Delivering food items and drinks to the tables, inquiring to see if the customers are satisfied and fetching additional courses if necessary
  • Provide Excellent Customer Services
  • Following Food Safety Regulations
  • Take And Serve Orders
  • Greet Customers And Present Menus
  • Managed food resources, memorized orders, and coordinated customer service.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Inspected dishes and utensils for cleanliness.
  • Prepared specialty desserts for customers for special occasions.
  • Mentored new waitstaff members on restaurant protocols and menu knowledge, enhancing team performance.
  • Maintained cleanliness of dining area, contributing to an inviting atmosphere for patrons.

Cashier Team Lead

Kentucky Fried Chicken
11.2019 - 05.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Restocked and organized merchandise in front lanes.
  • Increased customer loyalty and retention.

Call Center Representative

TOTAL DYNAMIC TECHNOLOGY SDN. BHD.
12.2019 - 04.2020
  • Attend call a
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.

Production Operator

NXP Semiconductors
02.2016 - 06.2019
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Set up and adjusted machines for day-to-day operations.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Complied with company and OSHA safety rules and regulations.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Maintained organized work area by cleaning and removing hazards.
  • Streamlined workflow, closely monitoring production schedules and adjusting operations as needed.
  • Collaborated with management to develop strategies for continuous process improvement in production operations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Performed general equipment maintenance and repair to minimize downtime.

Education

GED -

SEKOLAH MENENGAH KEBANGSAAN SEREMBAN 2
MALAYSIA
12.2015

High School Diploma -

EDU LEARN INTERNATIONAL COLLEGE
JALAN BERSEH SINGPORE
10.2024

Skills

  • Malay
  • English
  • Answering Call
  • Maintained Files
  • Microsoft Excel
  • Internet Application
  • Solving problems
  • Leadership
  • Honestly
  • Call Center Operations
  • Documentation And Reporting
  • Call center experience
  • Records Maintenance
  • Logistics Coordination
  • Problem-solving abilities
  • Inbound Call Management

Additional Information

1.Being self-motivated shows potential employers that you take pride in your work. Employers may see this as a sign of your potential to be productive. This trait shows you're able to complete assignments. Example: Volunteered to help assist with upcoming projects.

2.Active listening

Active listening is helpful, particularly in jobs where you interact with customers. It can also be helpful when working with other team members since it helps you receive direction. This skill also shows your ability to collect necessary information. Example: Took careful notes while interviewing and asked insightful questions.

3.Customer service is an important strength for those who interact with clients. This means you can help solve problems and provide a positive experience with your company. Being able to provide excellent service is important for roles such as cashiers. Example: Attentive to customer needs.

4.Being patient means that you can deal with delays. This is an important strength to have in jobs where interruptions make occur in the work progress. Showing employers you can handle setbacks helps them see you're capable of waiting. Example: Maintained a sense of peace while waiting for assignments.

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)

Software

Microsoft Office

Operating Systems

Computer hardware skills

Computer programming

Timeline

Customer Service Officer

EXCELLENT SECURITY SINGAPORE
06.2023 - 07.2024

Senior Waitress

MOUNT ELIZABETH NOVENA HOSPITAL SINGAPORE
06.2021 - 06.2023

Call Center Representative

TOTAL DYNAMIC TECHNOLOGY SDN. BHD.
12.2019 - 04.2020

Cashier Team Lead

Kentucky Fried Chicken
11.2019 - 05.2021

Production Operator

NXP Semiconductors
02.2016 - 06.2019

GED -

SEKOLAH MENENGAH KEBANGSAAN SEREMBAN 2

High School Diploma -

EDU LEARN INTERNATIONAL COLLEGE
HUMAVATY TAMIL SELVAN