Summary
Overview
Work History
Education
Timeline
Generic

NAZEEM FAZIL

Singapore

Summary

Offering solid foundation in technical problem-solving and keen interest in developing further within dynamic environment. Brings ability to quickly learn and apply complex concepts, along with strong technical aptitude in hardware and software systems.

Overview

2
2
years of professional experience

Work History

Technical Specialist

Apple
03.2023 - Current
  • Troubleshoot, diagnose and resolve iOS devices, accompanying accessories and software
  • Identify customer needs and present product and service solutions.
  • Explain difficult technical problems in terms that customer understands and empathize when technology is not working as expected
  • Support customers in a timely manner and balance priorities to achieve individual and team productivity goals.
  • Set reasonable expectations for customers and keep them informed and updated throughout their interactions.
  • Documentation with accuracy.
  • Partner closely with relevant departments whenever necessary.
  • Identifying and continuously providing feedback to Apple on unique customer problems and other issues.

Specialist

Apple
11.2022 - 03.2023
  • Provide world-class customer service to customers
  • Drivesales, create owners, and build brand loyalty.
  • Contribute to success across all store areas and flex appropriately to meet business needs.
  • Proactively approach and engage with our customers to understand their needs and present complete solutions for all customers.

Education

Bachelor of Business - Information Systems

University of Wollongong
10.2023

Timeline

Technical Specialist

Apple
03.2023 - Current

Specialist

Apple
11.2022 - 03.2023

Bachelor of Business - Information Systems

University of Wollongong

Similar Profiles

CREATE PROFILE
NAZEEM FAZIL