Zuliyana Hamid
Singapore
Summary
Dedicated to promote lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Proven multitasking abilities. Passionate about learning and committed to continual improvement.
Overview
19
19
years of professional experience
Work History
Relationship Officer
Aljunied Hougang Town Council
09.2023 - Current
- Handling incoming and outgoing calls pertaining to residents' queries / feedback
- Assist in cases creation in the system
- Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system
- Liaise with other team members from other departments pertaining to the feedback or queries cases
- Any other duties assigned by the supervisor
Customer Service Officer
Cold Storage Singapore Pte Ltd
05.2019 - 05.2023
- Assisted a large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Handled level 3 customer escalations and resolved complex issues on services, products, promotions, and billing
- Well-versed in company ERP and Freshworks platform
- Collaborated with and has some background knowledge on Operational and Logistic functions within the online team
- Completed data entry to record call notes, suggestions and questions
- Participated in team meetings and training sessions to stay informed about services updates and changes
Self Employed. Online
Bags Indulgence
02.2006 - 11.2016
- Managed buying and selling of goods online
- Organised and photographed inventory for sale
- Set up a website with the use of basic HTML templates
- Maintained records related to sales
- Developed positive customer relationships through friendly interactions and excellent service
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
Education
Diploma -
Service Leadership
12.2018
Professional Diploma -
Leadership & People Management
12.2018
GCE O' Level -
12.1997
Skills
- Administrative and Office Support
- Billing Adjustments and Refunds
- Customer Support
- Daily Logs
- Inbound and Outbound Calling
- Issue and Complaint Resolution
- Order Management
Timeline
Relationship Officer
Aljunied Hougang Town Council
09.2023 - Current
Customer Service Officer
Cold Storage Singapore Pte Ltd
05.2019 - 05.2023
Self Employed. Online
Bags Indulgence
02.2006 - 11.2016
Diploma -
Service Leadership
Professional Diploma -
Leadership & People Management
GCE O' Level -
Similar Profiles
Sokarno KasmadiSokarno Kasmadi
Senior Property Manager at Aljunied, Town CouncilSenior Property Manager at Aljunied, Town Council
Faiz SamsuriFaiz Samsuri
Engineering Technician (C&W Services) at Nee Soon Town CouncilEngineering Technician (C&W Services) at Nee Soon Town Council
RACHEAL MATENDARACHEAL MATENDA
Physiotherapist at Kafue Town CouncilPhysiotherapist at Kafue Town Council