Faiz Samsuri
Singapore
Summary
A diligent and hopeful person who consistently looks to acquire new knowledge whenever the chance arises. Capable of adjusting to different environments and making appropriate modifications to align with new situations.
Industrious Engineering Technician possessing keen attention to detail, and identifying potential issues prior to problem emergence.
Experienced collaborator adept at fulfilling needs, enhancing processes, and surpassing expectations in team settings. Hardworking individual with excellent communication and task management skills.
Overview
14
14
years of professional experience
Work History
Engineering Technician (C&W Services)
Nee Soon Town Council
05.2021 - Current
- Check and process Monthly Maintenance Tax Invoices and Servicing Reports.
- Manage invoicing and payment processing operations. (Tax Invoice, Job Sheets and Work Orders etc). Liaising with Finance team for seamless workflow.
- Minor Parts replacement checking.
- Collate necessary data and submit Daily Breakdowns on all Lifts in Nee Soon district.
- Troubleshot and resolved engineering issues with various stakeholders to reduce delays and achieve project milestones.
- Schedule office meetings with Lift Companies for Performance Issues.
- Liaise with various Lift Companies and Property Officers/Managers daily for on the ground issues.
- Attend to Resident complaints if necessary.
- Established fewer Lift Breakdowns compared to previous FYs.
- Contributed to a safer working environment through strict adherence to safety protocols, guidelines, and regulations.
- Collaborated closely with engineers in developing new products or improving existing ones, providing valuable input from a technician''s perspective.
Higher Technician (EM Services)
Nee Soon Town Council
07.2020 - 05.2021
- Conducted Daily Annual Testing.
- Conducted Monthly Load Testing.
- Minor Parts replacement checking.
- Submit daily Lift breakdown reports and OMS cases.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Reported issues to supervisor so effective resolutions could be put into place.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
Dengue Support Officer
NEA
10.2019 - 06.2020
- Conducted mosquito surveillance and control work on the ground.
- Collation of reports and statistics in support of department’s daily operations.
- Educated and advised residents on preventive measures to reduce mosquito breeding.
- Inspect residences from HDB and Private estates for potential Mosquito breeding.
- Prepare letters for inspection and enforcement purposes.
- Engage members of public to facilitate inspections by NEA officers.
- Man phone lines to manage appointments.
- Checking of rat burrows or any other vector abnormalities in concerned area.
- Any other ad hoc administrative work as assigned by TL/Manager.
Temporary Admin (Corporate Services)
Parliament House
03.2019 - 05.2019
- Arranging Subject Files/labeling in Archives Room according to Departments.
- Sorting of Subject Files for Disposal Actions.
- Performing repair job for some Subject File covers.
- Any Other duties as assigned by Principal Manager (CS).
- Entered data into various computer systems accurately.
- Scanned documents and saved in database to keep records of essential organizational information.
MIS IT Support (Administrative Executive)
CrimsonLogic
09.2018 - 12.2018
- Handling of Leasing machines for company and inventory checks.
- Follow-up with staff on old machines (Desktops, laptops and printers etc) kept by them that needs to be replaced.
- In-charge of writing-off of most machines that have no value or are no longer in use.
- Removing of Hard Disk Drives from Desktops/Laptops and follow-up on proper disposal of them with Data Centre.
- Minute taking whenever there's meeting with Manager and CFO.
Admin & Customer Service
Grab
02.2018 - 06.2018
- Handling front line walk-in customers and drivers.
- Attending to queries, feedback and complaints
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Managed over 100 calls per day.
- Developed and updated spreadsheets and databases to track, analyze and report on drivers data.
- Administrative duties such as entries into system of driver details and other ad hoc admin duties.
Technician (Build Assembler)
IBM
09.2017 - 12.2017
- Prepares work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials.
- Positions parts and subassemblies by using templates or reading measurements.
- Assembles components by examining connections for correct fit; wiring, fastening parts and subassemblies.
- Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Maintains safe and clean working environment by complying with procedures, rules, and regulations.
- Assembled over 10 machines per day on a busy scheduled.
Production Operator
IBM
06.2016 - 12.2016
- To assist in packing, checking, building, and other production related duties.
- Also uses equipment to assist with manufacturing, packaging, and other steps along production line.
- Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Inspected final products for defects and flaws using proper QA procedures.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
Staff Assistant to Head Investigation, OPS Support
Singapore Police Force
06.2014 - 06.2016
- Scheduled appointments and maintained calendar for HI. (Head Investigation)
- Support HI and IOs (Investigation Officers) in any ad hoc duties.
- Taking Minutes during morning panel when IO briefed their cases. Able to listen well and type fast.
- Have close rapport with all Investigation Officers and fellow Police Officers as we liaise closely with one another.
- In charge of keeping track of UML (Unlicensed Moneylending) data as instructed by OC UML and conducting Monthly UML OPS.
- Responsible for sending out rosters for IOs monthly.
- Responsible for NSF meal allowances and attendance as well.
- As NS OPS Support Officer, we are always ready to go on ground for deployments such as NDP or F1, or support IOs (Investigation Officers) in escorting duties.
- Attending to complainants whilst maintaining professionalism during Counter Duties.
- Have to escort VIP's around in station.
- Performing data entry and file keeping duties.
Part Time Sales
Far East Flora
10.2012 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Crew (Part-Time)
Wendys
11.2010 - 12.2011
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Made change and returned correct cash and coin to patrons.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
Diploma - Environmental Services And Management (SAS)
Republic Polytechnic
Singapore04-2026
GCE O-Level - English Language
Penciltutor
Singapore01-2017
Nitec - Electronics (Computer & Networking)
ITE College Central
Singapore01-2013
GCE N-Level (Normal Academic) -
North View Secondary School
Singapore01-2011
Skills
- Microsoft Office
- Microsoft Outlook
- Data Entry
- Compiling Statistics
- Technical Support
- Time Management
- Troubleshooting and Diagnostics
- Preventive Maintenance
- Documentation and Recordkeeping
- Officer Training
- Township
- Finance
Sports, Fitness, Gaming & Reading.
I'm an avid sports enthusiast since I was a kid, played for the football team during Primary School and was part of the Rugby team during my Secondary School days. Still plays football occasionally with colleagues and friends.
Massive fitness junkie and have lost over 13kg ever since I've started my fitness journey. Keeping fit also helps with physical health and our own mental well-being, which is crucial for a successful life.
“The resistance that you fight physically in the gym and the resistance that you fight in life can only build a strong character.” – Arnold Schwarzenegger.
A gamer since young and have played countless of strategy, sports, adventure and action games on PC and consoles.
Fan of fiction books such as Harry Potter, Star Wars, Darren Shan, Lord of the Rings and many more.
Timeline
Engineering Technician (C&W Services)
Nee Soon Town Council
05.2021 - Current
Higher Technician (EM Services)
Nee Soon Town Council
07.2020 - 05.2021
Dengue Support Officer
NEA
10.2019 - 06.2020
Temporary Admin (Corporate Services)
Parliament House
03.2019 - 05.2019
MIS IT Support (Administrative Executive)
CrimsonLogic
09.2018 - 12.2018
Admin & Customer Service
Grab
02.2018 - 06.2018
Technician (Build Assembler)
IBM
09.2017 - 12.2017
Production Operator
IBM
06.2016 - 12.2016
Staff Assistant to Head Investigation, OPS Support
Singapore Police Force
06.2014 - 06.2016
Part Time Sales
Far East Flora
10.2012 - 02.2014
Crew (Part-Time)
Wendys
11.2010 - 12.2011
Diploma - Environmental Services And Management (SAS)
Republic Polytechnic
GCE O-Level - English Language
Penciltutor
Nitec - Electronics (Computer & Networking)
ITE College Central
GCE N-Level (Normal Academic) -
North View Secondary School
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