Zoe Tyew Ying Xing

• Utilized SAP system to manage quotations, process orders, and maintain accurate sales records.

• Prepared and followed up on quotations to meet customer requirements and ensure timely order conversion.

• Coordinated order processing, including arranging deliveries and shipment schedules.

• Organized vessel deliveries and ensured timely supply of goods to ships.

• Handled customer inquiries and sourcing of marine spare parts, bonded stores, provisions, and hardware items.

• Maintained strong communication with customers to ensure smooth operations and customer satisfaction.

• Supported month-end closing activities in collaboration with the accounting team, ensuring accuracy and completeness of financial data.

• Managed company bank transactions, including monitoring incoming and outgoing payments.

• Handled invoice processing, payment reconciliation, and maintained proper documentation.

• Processed company claims and ensured accurate recording of all related transactions.

• Managed cash handling and cash flow, ensuring accuracy and proper reconciliation.

• Sent invoices to customers via email and ensured timely billing.

• Followed up with customers on outstanding and overdue payments to improve cash collection and maintain healthy cash flow.

• Maintained organized filing of financial and accounting records.

• Delivered personalized customer service by understanding individual needs and recommending suitable eyewear products.

• Actively engaged with customers to identify preferences and provide tailored product solutions, ensuring high customer satisfaction.

• Leveraged knowledge of vision care and basic eye assessments to advise customers on suitable lenses and frames.

• Built and maintained strong customer relationships through effective communication and consistent follow-ups.

• Successfully achieved monthly sales targets, contributing to overall store performance.