Zhou Huixian Michelle

Programme and Course Support
- Format and upload assessment materials
- Prepare course schedules and content checklists
- Coordinate appointments of external assessors, examiners and course developers
- Prepare for internal audits
- Organise programme events
- Support Translation and Interpretation Programme and English Programme HoPs/academic faculty
- Serve as secretary for Programme Advisory Panel
- Assist in programme budget preparation
- Handle public enquiries for BA Translation and Interpretation (BATI), China Accreditation Test for Translators and Interpreters (CATTI), Certification Examination for Professional Translators/ Interpreters (CEPT/ CEPI)

- Support new initiatives to improve workflow/processes

- Process claims

- Assist Dean or Manager with ad-hoc tasks

- Liaise with Finance for asset disposal/write-off
Exam Support
- Process results and monitoring for both assessment and exam
- Handle post-exam activities and results - Perform as exam invigilator
- Administer CEPI for Tamil/ Malay/ Chinese Language to English and CEPT exams
- Manage CEPI/CEPT pre-exam activities (applications, payments, logistics)
Associate and Student Matters
- Attend to student matters/queries
- Process payment for associates for programme/school workshops
- Coordinate associate appointment and training
- Organise programme debrief and welcome sessions
Contribution to School/ University
- Support school events (student orientation, welcome tea, alumni events, etc.)
- Coordinate/Organise school events and activities
- Participate in school meetings, strategic planning sessions and school activities
- Support open house events

- Provide full spectrum of corporate leasing support work to lawyers.

- Assist with the preparation of leasing documents and correspondence including arranging for stamp duty payments and return of documents to clients.

- Preparation of invoices to be billed and foward to respective Tenants and Landlords.

- Portfolio involvement in Mandarin Gallery, Downtown Gallery, 61 Robinson, Guoco Midtown and Guoco Tower.

- Primary responsibility in warehouse leasing and marketing for IMM Building.

- Allocated with an approximate of 60 - 70 nos. of renewal leases to negotiate that are due to expire each year.

- Improve cash flow and to achieve revenue growth in committed budget by achieving or exceed Financial Model Rate of the total allocated renewal leases; and to fill in vacant units of warehouse spaces at IMM Building.

- Lease administration involving timely update and submission for approval of New and Renewal lease in SAP, formulate lease agreement by liaising with external legal team and ensure accuracy of the Tenancy Agreement.

- Preparation of monthly reports, i.e. New & Renewal, Tracking Sheets, Interested Party Transaction (IMM Building), Variance Report and preparation of the yearly Asset Presentation.

- Constant promote and search for suitable tenants by liaising with real estate agents and stepping up in warehouse marketing i.e. sending out flyers island wide, cold calls, advertising through online marketing media and poster space or screen space.

- Manage tenants and their requests/ feedbacks during the term of their tenancies that entail close working with the tenants.

- Additional responsibility includes supporting IMM retail mall leasing and allocated with 5 – 6 nos. of retail renewal leases to negotiate and to follow through.

Other Achievement and Contribution:

- Success in obtaining the Land Titles for IMM Building from SLA after satisfying JTC's requirement to regularize the Tenant's office usage to Warehouse usage in accordance to the URA guideline in year 2017.

- Liaise and strategized with IMDA and SPRING SINGAPORE for the launch of In-Mall Distribution trial at IMM Building in year 2016.

- Strategized the warehouse Asset Enhancement Initiative by relocating the affected Tenants within mall in year 2015.

- Responsible for existing leases in East West Line.

- Lease administration involving lease extensions, verifying tenants' trade name and merchandising list, liaising with team members in regularization of the leases documentations, processing approved new/ renewal leases and identifying units to be put up for tender.

- Ensure accuracy in preparation of all lease documents prior execution.

- Formulate lease agreement by liaising with legal team if necessary.

- Ensure tenancy list is updated for management perusal.

- Compile statistics, prepare rental rates proposal, prepare memo to be put up for management approval and prepare monthly reports.

- Mandate to carry out administrative requirements as per company guidelines.

- Rental negotiation in lease renewals to achieve above projected FY budget .

- Manage tenants, their arrears, appeals and requests during the term of their tenancies that entail close working with the tenants.

- Acting as liaison with tenants and property agents on the leasing of commercial and industrial properties owned by Company

- Rental negotiation for new and renewal of lease

- Formulate leasing/ tenancy agreement by liaising with solicitors

- Ensure tenancy list is updated for management perusal

- Provide customer service to handle tenants' feedback & complaints to coordinate with ad-hoc service contractors

- Assist in market advertising for the premises/units available

- Responsible to Day-to-day operation and maintenance of the commercial and industrial properties owned by the Company

- Support in administration of show-flats during launching of Company's new project developments

Achievements in Facility Management:

- Responsible to take over of residential units when Company bought over building for redevelopment (WestPeak Condominium)

- Successful handover of residential units to Subsidiary Proprietors after project obtained TOP (Ventuno Balmoral)

- Involvement to appoint Managing Agent (MA) for projects towards TOP (Ventuno Balmoral, CityVista Residences, The Parc Condominium and Grange Infinite)

- Success preparation for 5 properties of its Handover Kit and procurement of the service contracts through liaision with Managing Agents (Shanghai One, Ventuno Balmoral, CityVista Residences, The Parc Condominium and Grange Infinite)

Assist in the preparation and attending 1st AGM after completion of the development (Shanghai One)

(MCST Operations) Situated in Bayshore Park Condominium (1,093 units)

Administrative Duties:

- Preparing Purchase Order (for M&E services, stationery etc)

- Updating Subsidiary Proprietors' particulars

- Filing of documents

- Provide admin support to Condominium Manager and M&E Manager

Provide Customer Service :

- Counter service (Booking of facilities)

- Reception services

- Attend to general enquires, complaints etc

Achievement in Administration:

- Success in carrying out administrative requirements as per Standard Operating Procedures.

(MCST Operations) Head Quarters Division

– Handling multiple projects

- Attend to feedbacks / complaints made by residents

- Day-to-day inspection of the common area and work done by service contractors

- Assist in coordination and liaising with relevant official authorities

- Administrative duties

- Preparation and attend council meeting and writing minutes

- Follow up actions on MCST issues

- Provide consultancy to council and residents regarding LT(S)A