Zhiyao Andy Kwan
Summary
At Grab, I elevated customer satisfaction by ensuring timely and accurate deliveries, leveraging my local geography knowledge and route planning skills for increased on-time delivery rates. Demonstrated exceptional problem-solving abilities and safety awareness, alongside maintaining vehicle integrity. My proactive communication and adaptability significantly contributed to operational efficiency.
Currently I had also obtain my Private Investigator License and also Security License from NTUC Income
Overview
6
6
years of professional experience
Work History
Grab Delivery
Grab
01.2019 - Current
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
- Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
- Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.
Education
Manjusri Secondary School
Singapore 01.1998
Skills
- Safety awareness
- Local geography knowledge
- Route Planning
- Vehicle Maintenance
Timeline
Grab Delivery
Grab
01.2019 - Current
Manjusri Secondary School
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