Ze Hao Lim
Summary
Dynamic management trainee at Haidilao Hotpot with proven expertise in staff supervision and customer service. Successfully enhanced operational efficiency through effective resource utilization and team leadership. Demonstrated strong problem-solving skills while maintaining high-quality standards, ensuring exceptional customer satisfaction in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Management Trainee
Haidilao Hotpot
12.2022 - 01.2025
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
Education
No Degree - Diploma in Electrical & Electronic Engineering
Singapore Polytechnic
Singapore09-2020
Skills
- Staff supervision
- Customer service
- Operations support
- Staff management
- Workforce management
- Schedule management
- Inventory control
- Resource utilization
- Vendor management
- Team leadership
- Multitasking
- Computer skills
Languages
English
Chinese (Mandarin)
Timeline
Management Trainee
Haidilao Hotpot
12.2022 - 01.2025
No Degree - Diploma in Electrical & Electronic Engineering
Singapore Polytechnic
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