Nur Emilia
Management Trainee
Summary
Dynamic management professional with a proven track record at Poulet, excelling in customer relations and team leadership. Enhanced operational efficiency through innovative process improvements and effective staff training, resulting in increased productivity. Adept at fostering collaboration and achieving organizational goals while maintaining high standards of service and satisfaction.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Management Trainee
Poulet
05.2025 - 05.2025
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Enhanced team performance by implementing effective communication strategies within the group.
- Handled day-to-day customer or client questions via telephone or email.
- Improved management skills by participating in rigorous training programs and workshops.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
Senior Barista
Tea Explorer Pte Ltd
11.2024 - 02.2025
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Supervisor
HaBaoBao Pte Ltd
08.2017 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Skills
Customer service
Business administration
Business planning
Process improvements
Operations support
Marketing
Customer relations
Schedule management
Staff management
Employee mentoring
Staff training
Staff supervision
Staff development
Innovation management
Teamwork
Team leadership
Timeline
Management Trainee
Poulet
05.2025 - 05.2025
Senior Barista
Tea Explorer Pte Ltd
11.2024 - 02.2025
Supervisor
HaBaoBao Pte Ltd
08.2017 - 12.2024