Zaw Myint Khaing
Senior Retail Supervisor
Singapore
Summary
Dynamic and customer-focused retail professional with over 12 years of experience in high-volume retail operations at Changi Airport, Singapore. Expertise in sales, inventory management, and staff supervision, coupled with a strong commitment to enhancing the overall customer experience. Proven ability to drive revenue growth through effective upselling, strategic merchandising, and personalized service initiatives. Consistently achieved impressive sales growth and maintained high customer satisfaction ratings, reflecting a dedication to excellence in retail performance.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Senior Retail Supervisor
WHSmith Book Store
03.2017 - 08.2025
- Managed daily operations across 3 stores and supervised a team of 10 staff members in a high-traffic airport environment.
- Increased monthly sales through upselling, on-selling, and personalized customer engagement.
- Maintained optimal inventory levels, organized quarterly stock takes, and minimized loss due to shrinkage.
- Implemented visual merchandising strategies and created appealing displays that boosted product visibility and sales.
- Trained, coached, and developed staff to maintain high productivity and professional growth.
- Oversaw staff scheduling, performance reviews, and daily operating procedures to ensure smooth store operations.
- Controlled cash handling, monitored inventory, and reviewed operations reports for accuracy and efficiency.
Retail Executive
Times Newslink Book Store
10.2012 - 02.2017
- Assisted diverse customers, achieving high customer satisfaction in a high-traffic airport setting.
- Supported merchandising setups and promotional campaigns.
- Handled cash and card transactions with 100% accuracy.
- Managed stock displays, stock receiving, and return processing.
- Enhanced store appearance with effective visual merchandising layouts.
- Resolved customer complaints promptly, maintaining high customer retention.
- Managed inventory levels for optimal product availability.
- Oversaw staff scheduling to ensure coverage during peak hours.
Coffee Shop Barista
Costa coffee shop
01.2008 - 01.2012
- Prepared beverages and served customers while maintaining high service standards.
- Handled transactions, reconciled daily sales, and monitored inventory.
- Collaborated with team members to achieve daily operational goals.
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Hotel Attendant - Waiter
Sedona Hotel
01.2005 - 01.2006
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
Education
Bachelor of Science - Zoology
Dagon University
Yangon 01.2003 - 01.2006
Skills
Key Skills
- Exceptional customer service
- POS system management
- Visual merchandising
- Inventory management
- Sales performance reporting
- Employee training facilitation
- Collaborative team management
Performance analysis expertise
Certification
Cultural Orientation Programme For S Pass Holders (MOM Singapore)
Other Information
- Eligible to work in Singapore (Employment Pass required)
- Available immediately
- Flexible to work any shift; strong, energetic, and quick learner
- Open to relocation or remote opportunities
Projects Portfolio
Store Revamp Initiative – Team Lead
- Led visual merchandising overhaul for seasonal collections, optimizing product displays and boosting sales.
- Advised team on display arrangements to maximize customer engagement.
Personal Information
Nationality: Myanmar
Relocation: Open to relocation or remote opportunities
Timeline
Senior Retail Supervisor
WHSmith Book Store
03.2017 - 08.2025
Retail Executive
Times Newslink Book Store
10.2012 - 02.2017
Coffee Shop Barista
Costa coffee shop
01.2008 - 01.2012
Hotel Attendant - Waiter
Sedona Hotel
01.2005 - 01.2006
Bachelor of Science - Zoology
Dagon University
01.2003 - 01.2006
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