Noryanty Binte Mohamed Zah
Singapore
Summary
Retail supervisor with a proven track record in driving sales growth and improving customer satisfaction. Expertise in team leadership, inventory management, and strategic planning. Adaptable to market changes while fostering a collaborative work environment. Recognized for effective communication and consistent problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Retail Supervisor
Lagardere Travel Retail Singapore Pte Ltd
02.2011 - Current
- Supervised 25-45 retail associates and 3-5 junior supervisors across five luxury brands.
- Established a luxury multi brands operations including Longchamp, Tory Burch, Kering Eyewear, Hugo Boss, Marc Jacobs, Ferragamo, Moschino , Kenzi, Coach, Loewe, Saint Laurent, Tods, Bally, Chloe and Bottega Veneta since July 2011.
- Oversaw standalone boutiques for Longchamp, Tory Burch, Kering Eyewear, Dunhill, and Ferragamo since 2011.
- Managed contractor partnerships for store rectification work and assisted with pre-opening preparations.
- Collaborated with training department to schedule operational training sessions.
- Handled expenses claims for Fashion team consists of about 45 colleagues and compiled commission reports.
- Enhanced customer satisfaction by addressing issues promptly, implementing feedback-driven improvements to store policies and procedures.
- Developed and executed successful seasonal sales events designed to generate excitement among customers, resulting in higher foot traffic and increased revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and coaching to drive professional development.
- Optimized store layout for efficient customer flow, improving overall shopping experience and maximizing sales potential.
- Oversaw visual merchandising efforts, creating appealing displays that showcased products effectively and drove sales growth.
- Reduced employee turnover by fostering a positive work environment, offering competitive compensation packages, and providing clear advancement opportunities.
Senior Supervisor
JAY GEE ENTERPRISES PTE LTD
09.2006 - 02.2011
- Supervised 10-15 Retail Associates, including Senior Brand Associates.
Facilitated training and development programs for team members to enhance skills.
Monitored daily operations to ensure adherence to company standards.
Coordinated schedules and tasks to optimize workforce efficiency. - Attain sales objectives.
- Identified and implemented new methods to boost sales performance.
Promoted member card usage to increase customer engagement.
Analyzed sales data for insights to drive revenue growth.
Achieved sales targets through strategic planning and execution. - Directed daily activities within store to maintain optimal performance.
- Resolving customer issues and concerns.
- Supervise team development and review performance indicators.
- Consistent discussions with Brand Manager and Area Manager.
- Supervised stock quantities, collections, and scheduling to enhance inventory accuracy.
Implemented strategies to reduce stock shrinkage and improve overall efficiency.
Maintained consistent stock levels through proactive monitoring and adjustments. - Organizing roster to maintain optimal manpower coverage
- Merchandising; maintain alignment of store layout and display design with Store Operations Manual.
- Cultivated effective communication through constructive feedback and knowledge sharing across business lines.
Shift Manager
COLD STORAGE SINGAPORE
04.2004 - 09.2006
- Oversaw daily operations of store, ensuring efficiency and adherence to company standards.
- Managed a team of 10 members, providing training and supervision for optimal performance.
- Addressed customer complaints and feedback, resolving issues with strong problem-solving skills.
- Executed stock ordering processes to maintain adequate inventory levels.
- Planned staff roster to ensure sufficient coverage during peak hours.
- Participated in visual merchandising, enhancing product presentation and customer engagement.
- Handled various payment methods, including bills and card transactions efficiently.
- Performed daily data entry tasks to maintain accurate records and reporting.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Diploma - Retail Management
Singapore Workforce Development Agency
Singapore, 08-2010
Higher Nitec - Information Technology
Singapore Institute Of Technical Studies
Singapore06-2004
GCE 'O' Level -
Damai Secondary School
Singapore11-2001
GCE 'N' Level -
Damai Secondary School
Singapore11-2000
Skills
- Proficiency in Systems Applications and Products(SAP) that offers a comprehensive suite of solutions, seamlessly integrate with various business processes SAP provides a unified platform that ensures data consistency and real-time visibility across the organization
- Microsoft Office proficiency
Document and spreadsheet management
Presentation design and delivery
Email communication skills - Proficiency with Business Intelligence(BI) application for sales data analysing
- Bilingual: English and Malay
- Bilingual communication: English and Malay
- Customer Service Excellence
Client engagement strategies
Conflict resolution
Communication proficiency - Team training and development
- Staff management
- Operations management
Certification
- Customer Service Skills Program
- The Effective Supervisor (Asia Academy for Retailing)
- One Changi Champs
- Certified Service Professional
- Christian Bassett Training
Operations / Sales Function
- Sales target achievement
- Sales analysis using SAP Net weaver Portal
- Stock analysis using SAP Net weaver (SAP GUI for Windows)
- Sales Analysis using Business Information (BI) Application
- Planning of roster to ensure enough manpower coverage
- To equip store effectively to achieve target
- To establish the Operations objectives and strategy
- To propose specific concepts tailored to the market
- To plan and schedule of in-house training for all existing staffs and new hires
- To ensure implement of techniques and rules of the brand
- To maintain highest standards in sales attitude, service grooming and merchandising
- To animate and motivate team and evaluate performance
- Set up flow and Standard Operations Procedures
- To select staff according to brand requirement
- To establish incentives system
- To make sure each staff are equipped with necessary brand knowledge
- To ensure clear communication between main office and Ops Team at the Back office thru monthly store’s meeting
- To evaluate performance twice a year
- To ensure Store profitability
- Responsible for analysis of sales performance for all stores
- To forecast productivity
- To reduce shrinkage of all stocks
- Daily Store Visitation/ maintenance check/ Inventory control
- Weekly meeting and analysis of sales with all Brands in charge
Timeline
Senior Retail Supervisor
Lagardere Travel Retail Singapore Pte Ltd
02.2011 - Current
Senior Supervisor
JAY GEE ENTERPRISES PTE LTD
09.2006 - 02.2011
Shift Manager
COLD STORAGE SINGAPORE
04.2004 - 09.2006
Diploma - Retail Management
Singapore Workforce Development Agency
Higher Nitec - Information Technology
Singapore Institute Of Technical Studies
GCE 'O' Level -
Damai Secondary School
GCE 'N' Level -
Damai Secondary School
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