Yuvaneswary Rajamanikam
Summary
- I want to be able to achieve a high level of success in order to motivate others. Whatever opportunity comes my way, I am willing to become a part of it as long as it is a positive environment and it helps me achieve my future goals.
- Professional Summary: Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.
- Proven ability to establish and maintain excellent communication and relationships with clients.
- Dedicated to identifying customer needs and delivering effective solutions to all problems.
- Excellent time management skills combined with superior knowledge of the customer service industry.
Overview
11
11
years of professional experience
Work History
Customer Care Officer
Singtel Telecommunications
2022.11 - 2024.11
- Responding promptly to customer enquiries through various communication channels
- Assures customers with a variety of telecommunications services
- Providing accurate information about products, services and company policies
- Resolving customer complaints or issues via phone call & Live chat & Email
- Maintaining detailed and accurate records of customer interactions and transactions
- Identifying opportunities to upsell or cross-sell products and services
- Collaborating with other teams to ensure prompt issue resolution.
- Handling multiple enquiries or issues efficiently without compromising on service quality
- Ensure timely follow-up on customer inquiries and unresolved issues
- Escalate complex or unresolved issues to the appropriate department
Sales Executive
TRANZPLUS ENGINEERING (S) PTE LTD
2022.06 - 2022.09
Sales Assistant cum Customer Service
MOMENTUM INTERNET SDN. BHD.
2021.12 - 2022.05
- Helped to increase customer return rates by providing excellent customer service at all times
- Helped to achieve increases in sales
- Communicated effectively with colleagues and superiors
- Attended workshops and conferences centered around increasing customer service skills
- Implemented effective marketing techniques and strategies
- Acted as the main contact for customers via phone, live chat & email.
Customer Service Agent
Startek
2018.12 - 2021.12
- Handled Inbound & Outbound calls as a Customer Service Agent
- Promoted as Senior Executive then & handled Escalations from customers, Email, Live chat, Social Media escalations
- Promoted as Senior Executive Level 1 agent & handled partners escalations, contractual issues & statements, Recon issues, Live chat, Basic troubleshooting in their systems
- Worked to support the senior creative staff with day-to-day tasks
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Worked to achieve high customer satisfaction rates by providing optimal customer service
- Settled any customer disputes in a professional and pleasant manner
- Assisted with management of client presence on varying social media platforms
- Acted as the main contact for customers via phone, live chat & email.
Cashier
ECONSAVE CASH & CARRY SDN BHD
2016.07 - 2018.09
- Adhered to all safety rules and guidelines
- Carefully and accurately monitored and recorded all refrigerated items ready for stocking
- Delivered inventory reports to my supervisor in a timely fashion each and every week
- Handled all merchandise with care and packed customer bags neatly.
Conveyancing Clerk
A. RAHIM & CO
2015.05 - 2016.06
- Worked as a friendly and helpful clerk, renowned for fast and excellent service
- Made and received calls and scheduled appointments
- Assisted employees with any administrative work, including the editing, proofreading, and distributing of documents
- Prepared legal documents without error and in a timely manner.
Promoter
Parkson Corporation Sdn Bhd
2014.05 - 2015.04
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Maintained up-to-date knowledge of all retail promotions
- Greeted customers with a smile and encouraged feedback pertaining to their shopping experience.
Education
Skills
- Microsoft Office
- Effective Time Management
- Critical thinking and problem solving
- Customer Service
- Communication Skills
- Fast Learner
- Ability to Multitask
- Computer Skills
- Ability to Work in a Team
Languages
Bahasa Malaysia
English
Tamil
Timeline
Customer Care Officer
Singtel Telecommunications
2022.11 - 2024.11
Sales Executive
TRANZPLUS ENGINEERING (S) PTE LTD
2022.06 - 2022.09
Sales Assistant cum Customer Service
MOMENTUM INTERNET SDN. BHD.
2021.12 - 2022.05
Customer Service Agent
Startek
2018.12 - 2021.12
Cashier
ECONSAVE CASH & CARRY SDN BHD
2016.07 - 2018.09
Conveyancing Clerk
A. RAHIM & CO
2015.05 - 2016.06
Promoter
Parkson Corporation Sdn Bhd
2014.05 - 2015.04