Yuling Chen

• Maintain Classroom Organization and Procedures

- Ensure the classroom environment is conducive to learning.
- Establish and enforce rules and procedures for student behavior.
- Supervise students during class time and rest periods.
- Ensure safety protocols are followed.

• Provide Administrative Support

- Assist in preparing materials and resources for activities and lessons.
- Handle paperwork and documentation related to student care and activities.
- Coordinate schedules and logistics for events and programs.

• Quality Care and Supervision

- Provide attentive and nurturing care to primary school children.
- Monitor students' well-being and address any concerns promptly.
- Foster a supportive and inclusive atmosphere.

• Safety and Transportation

- Ensure the safe transfer of children between school and the care center.
- Implement procedures for emergency situations.
- Coordinate transportation logistics if necessary.

• Delivery of Lesson Content

- Follow the curriculum guidelines provided by the organization.
- Prepare and deliver engaging lessons that align with educational objectives.
- Adapt teaching methods to meet the needs of individual students.

• Homework Assistance and Guidance

- Support students with their homework assignments.
- Provide guidance and encouragement to help students succeed academically.
- Foster a positive attitude towards learning.

• Planning and Conducting Activities

- Organize and plan educational and recreational activities for children.
- Develop holiday programs that are both fun and enriching.
- Ensure activities cater to the diverse needs and interests of students.

• Liaising with Stakeholders

- Communicate regularly with school management and parents.
- Address concerns or questions regarding student affairs and academic progress.
- Collaborate with stakeholders to support student development.

• Student-Parent Matters

- Handle inquiries and issues related to activities, policies, and enrollment.
- Provide feedback on students' academic and behavioral progress.
- Celebrate students' achievements and provide support for areas needing improvement.

• Administrative Tasks and Premises Upkeep

- Maintain records and documentation as required by regulations.
- Ensure the cleanliness and organization of the care center premises.
- Assist with any other administrative duties as needed.

• Ad-Hoc Duties

- Be flexible and willing to assist with tasks as assigned by supervisors.
- Adapt to changing priorities and circumstances as needed.

• Subject Instruction

- Plan and deliver engaging lessons in English, Mathematics, and Science.
- Utilize diverse teaching methods to accommodate various learning styles.
- Ensure curriculum alignment with school standards and educational objectives.

• Guideline and Worksheet Preparation

- Identify students' weak points through assessments and observations.
- Develop targeted guidelines and worksheets to address areas of difficulty.
- Provide additional resources and exercises for reinforcement and practice.

• Promotion of Positive Mindset

- Encourage a growth mindset in students to foster resilience and perseverance.
- Provide praise and constructive feedback to motivate students.
- Cultivate a supportive and encouraging classroom environment.

• Progress Feedback to Parents

- Communicate regularly with parents regarding their child's academic progress.
- Provide detailed feedback on strengths, areas for improvement, and strategies for support.
- Collaborate with parents to address any concerns or challenges.

• Ensuring Understanding

- Assess student understanding through formative and summative assessments.
- Provide individualized support to ensure comprehension and mastery of concepts.
- Scaffold learning to bridge gaps between students' current knowledge and desired competencies.
- Monitor progress and adjust instruction as needed to ensure students are on par with school work.

• Purchasing and Sales Order Management

- Generate and process sales orders accurately and efficiently.
- Prepare tax invoices for online platforms such as Shopee, Lazada, Q10, and Shopify.
- Coordinate with internal departments to ensure smooth order fulfillment.
- Handle inquiries related to product availability, pricing, and delivery options.

• Customer Communication

- Communicate directly with customers via phone, email, or online platforms.
- Open customer orders and update account information as needed.
- Respond promptly to inquiries, providing accurate and helpful information.
- Address and resolve customer complaints in a professional manner.

• Order Processing

- Record and process customer orders, forms, and applications.
- Create orders for local, import, and export deliveries as required.
- Provide pricing and delivery information to customers.

• Follow-Up and Documentation

- Follow up on customer interactions to ensure satisfaction and resolve any outstanding issues.
- Manage administrative tasks such as document filing, scanning, and printing.
- Maintain accurate records of customer interactions and transactions.

• Warehouse Support

- Assist the warehouse team with inventory management tasks.
- Prepare inventory reports and verify data entry accuracy.
- Coordinate with warehouse staff to ensure timely order fulfillment.

• Product and Service Inquiries

- Obtain and evaluate relevant information to address product and service inquiries.
- Provide detailed information about products, including features, specifications, and pricing.
- Assist customers in selecting the most suitable products or services for their needs.

• Customer Inquiry Response

- Promptly respond to customer inquiries via phone, email, or other communication channels.
- Provide accurate and helpful information to address customer questions or concerns.
- Ensure excellent customer service standards are maintained in all interactions.

• Pricing and Delivery Information

- Provide pricing details and delivery information to customers accurately and efficiently.
- Assist customers in selecting appropriate products or services based on their needs and preferences.

• Billing and Invoicing

- Extract all deliveries for the week and prepare invoices for customers accordingly.
- Ensure billing is accurate and in accordance with company policies and procedures.
- Coordinate with relevant departments to ensure timely and accurate billing.

• Direct Customer Interaction

- Interact directly with customers via phone or email to address inquiries, requests, or issues.
- Build rapport with customers and maintain positive relationships.
- Handle customer complaints or escalations professionally and effectively.

• Team Support in General Operations

- Assist the team with various operational tasks as needed.
- Collaborate with team members to ensure smooth workflow and efficient operations.
- Provide support and assistance to colleagues to achieve team goals and objectives.

• Sampling and Product Promotion

- Set up a sampling station within department stores to offer samples of the product.
- Engage with customers and actively promote the product's features and benefits.
- Educate customers about the product, including its ingredients, flavors, and health benefits.
- Use persuasive techniques to encourage customers to try the product and make purchases.

• Customer Interaction

- Approach customers in a friendly and approachable manner.
- Answer questions and address any concerns or objections raised by customers.
- Provide personalized recommendations based on customers' preferences and needs.
- Create a positive and memorable experience for customers to enhance brand perception.

• Product Knowledge

- Develop a deep understanding of the product, its ingredients, and its production process.
- Stay updated on industry trends and competitor products to effectively position the product in the market.
- Demonstrate enthusiasm and passion for the product to inspire customer interest and confidence.

• Sales and Conversion

- Encourage customers to make purchases by highlighting promotional offers or discounts.
- Upsell complementary products or accessories to maximize sales opportunities.
- Effectively communicate the product's value proposition to drive conversion rates.

• Feedback and Reporting

- Gather feedback from customers regarding their experience with the product.
- Report on customer reactions, preferences, and overall feedback to relevant stakeholders.
- Provide insights and recommendations for improving future sampling and promotional activities.

• Department Store Collaboration

- Coordinate with department store staff to ensure smooth execution of sampling activities.
- Maintain a positive relationship with store management and staff to secure future sampling opportunities.
- Adhere to department store policies and procedures while conducting sampling activities.

• Food Exhibition at Expo

- Set up and manage a booth at the food exhibition.
- Distribute samples of various food products to attendees.
- Engage with visitors to the exhibition, providing information about the products and their benefits.
- Implement promotional strategies to attract visitors to the booth and encourage sampling.

• Stock Taking and Cashier Role

- Manage inventory levels of samples and other promotional materials.
- Conduct stocktaking to ensure adequate supplies are available throughout the event.
- Handle cash transactions and operate the cashier during sales of products or promotional items.

• Promotion in Supermarkets

- Promote canned food products to housewives in NTUC and Cold Storage supermarkets.
- Set up promotional displays in the canned food department to attract customers' attention.
- Engage with shoppers, providing information about the canned food products and their uses.
- Encourage customers to purchase the promoted products through persuasive selling techniques.

• Boosting Brand Awareness

- Implement targeted marketing strategies to increase brand awareness.
- Organize engaging promotional events to showcase the brand's products.
- Enhance customer engagement through product demonstrations and personalized interactions.
- Maintain a strong presence at trade shows and industry events to network with potential clients and showcase the brand's offerings.

• Customer Service

- Provide excellent customer service by promptly responding to client inquiries and concerns.
- Address client issues effectively, finding satisfactory resolutions and following up as needed.
- Build strong relationships with clients by demonstrating professionalism, empathy, and reliability.

• Logistic Planning

- Assist with logistic planning, including coordinating shipments, deliveries, and inventory management.
- Conduct inventory stock-taking to ensure accurate record-keeping and inventory control.
- Coordinate with suppliers and vendors to ensure timely delivery of goods and services.

• Communication and Coordination

- Facilitate communication within the organization by disseminating information to relevant parties.
- Collaborate with team members and departments to ensure smooth workflow and coordination.
- Communicate effectively with external stakeholders, such as clients, suppliers, and visitors.

• Operated POS terminals and cash drawer balancing.
• Assisted customers by answering questions and fulfilling requests.
• Managed returns and exchanges, resolving customer issues promptly and professionally.
• Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
• Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
• Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.