Yow Jia Qi
Summary
Experienced and committed professional with a robust enthusiasm for the service sector, backed by a proven five-year track record in offering strategic guidance and practical solutions to meet or surpass company targets and standards. Proficient in grasping diverse company profiles and operational intricacies, adeptly aligning actions with corporate objectives, vision, and mission. Demonstrates outstanding organizational acumen, excelling in multitasking and time management to consistently achieve results within established deadlines. Skilled in training and mentoring new team members, showcasing effective leadership qualities as both a team player and team leader, guiding teams toward the attainment of their objectives. Possesses sharp observational skills and a proactive communication style. Committed to taking ownership, self-motivation, and continuous personal development.
Overview
6
6
years of professional experience
Work History
Operation Executive
Jumbo Seafood Group of Restaurants
07.2023 - Current
- Lead and supervise the team, ensuring that the outlets maintain the highest quality of service standards
- Assist the Assistant Operation Director in performing duties related to marketing, operational plans, and other special outlet functions
- Handle any customers' feedback on food quality and service
- Supervise, support, and confirm that the outlets adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards, policies, and procedures
- Plan staff roster based on the outlet's operational requirements
- Monitor daily sales reports for outlets and provide regular updates to management
- Supervise and support the operations of at least seven outlets
- Opening of blanket PO for operations team
- Setting up meetings and writing of minutes
- Authorize and review Purchase Requisitions for outlets using SAP
- Ad-hoc responsibilities assigned by the superior.
Assistant Restaurant Manager
Aston Food & Beverage Pte Ltd
06.2022 - 05.2023
- Ensure a superior level of cleanliness and hygiene within the customer premises
- Achieve and uphold the highest standards in food, beverage, and services quality
- Assist in maintaining optimal condition of all equipment
- Support back of house (BOH) operations, including food presentation, kitchen protocols, and other service-related areas
- Coordinate responsibilities within the department effectively
- Follow precise procedures and demonstrate meticulousness in completing assigned secondary tasks
- Provide training to both front and back of house (FOH/BOH) personnel
- Keep a vigilant eye on guest comments and complaints, promptly addressing and correcting any issues.
Facility Service Specialist
ISS Facility Service Pte Ltd
10.2020 - 05.2022
- Maintain a high standard of hygiene and cleanliness within customer premises
- Demonstrate excellent customer service by greeting, smiling, and thanking customers and colleagues
- Present a professional image through proper grooming, ensuring a pleasant, clean, and neat appearance
- Uphold hygiene standards in hospital wards and intensive care units, performing general duties throughout hospitals/polyclinics
- Perform tasks such as underbeds cleaning, spot cleaning spillages, bed discharges (including bed making and changing bed sheets), and terminal cleaning
- Ensure cleanliness and hygiene standards are met, complying with health, safety, and environmental procedures
- Promptly report accidents/incidents to superiors
- Effectively manage stock levels and maintain orderly janitorial and storage areas
- Undertake duties and projects as assigned by superiors
- Supervise junior staff, conducting daily inspections to identify areas for improvement.
Management Trainee
Palm Beach Seafood Restaurant
04.2019 - 09.2020
- Assist the F&B Operations Management Team in supervising the outlet, ensuring its profitability and setting high standards for customer service and dining experiences
- Manage day-to-day operations of the outlet, including scheduling, opening, and closing procedures
- Provide exceptional customer service to guests and handle customer complaints efficiently
- Ensure the restaurant operates smoothly, taking responsibility for maintenance and promptly addressing damaged areas to save costs
- Maintain and update the equipment list under my management every three months, advising the manager on restocking needs
- Foster a cohesive team environment, addressing customer concerns and adapting well to the fast-paced setting
- Approach tasks with enthusiasm and positivity, while also providing effective coaching and counseling to staff when necessary
- Undertake any additional duties as assigned by the Restaurant Manager.
Personal Banker Wealth
RHB Bank
05.2018 - 12.2018
- To achieve sales/revenue target assigned by the Bank and contribute towards the achievement of the overall branch targets
- To promote and professionally sell Unit Trust and Banca products to existing and potential customers
- To maintain regular contacts with customers to develop relationship for higher share of customers wallet
- Participate in branch/region/Bank sales activities and campaigns to achieve deliverables
- Prepare and pro-actively execute sales plan, perform account opening, cross selling, up selling and engagement with customers for retention and referrals
- Work closely with Branch Manager and Regional Sales Heads on sales activities, promotion and campaigns
- Compliance to Bank policy, procedures and observe sales code of ethics
- Brought forth a strong understanding of banking processes and protocols
- Worked to ensure the confidentiality and privacy of clients
- Worked with a client-oriented spirit
- Effectively resolved client queries and complaints.
Premier Relationship Manager
Maybank
08.2017 - 04.2018
- Acquire and foster relationships with high net worth customers with the objective of generating revenue
- Prepare and pro-actively execute sales plans for individual prospective customers by using internal sources and marketing activities
- Market investment products and cross-sell bank consumer products to new and existing customers that include lending products, credit cards, Islamic banking products, insurance and investment product
- Foster customer relationship by adopting an advisory role to provide value added services
- Provide after sales service to strengthen relationships and ensure consistent delivery of superior banking experience
- Ensure customer loyalty and promote brand identity by providing excellent customer service through regular contact with clients, keeping abreast of latest updates and conducting reviews on usage of our range of products
- Worked to ensure the confidentiality and privacy of clients
- Worked with a client-oriented spirit
- Brought forth a strong understanding of banking processes and protocols.
Education
Bachelor of Operation Management -
University Utara Malaysia
11.2016
Skills
- Logistics Coordination
- Quality Assurance
- Sales Tracking
- Performance Measurement
- Scheduling Coordination
- Supply Chain Management
- Time Management
- Organizational Skills
- Operational Efficiency
- Process Improvement
- Adaptability
- Data Analysis
Languages
English
Chinese
Malay
Personal Information
- Place of Birth: Malaysia
- Date of Birth: 05/05/1992
- Nationality: Malaysia
References
- Pier Pan, Palm Beach Seafood Restaurant, 98754418
- Xing Sha, Palm Beach Seafood Restaurant, 97367326
Hobbies and Interests
- Jogging
- Playing Basketball
- Listen to music
- Watch movie
Timeline
Operation Executive
Jumbo Seafood Group of Restaurants
07.2023 - Current
Assistant Restaurant Manager
Aston Food & Beverage Pte Ltd
06.2022 - 05.2023
Facility Service Specialist
ISS Facility Service Pte Ltd
10.2020 - 05.2022
Management Trainee
Palm Beach Seafood Restaurant
04.2019 - 09.2020
Personal Banker Wealth
RHB Bank
05.2018 - 12.2018
Premier Relationship Manager
Maybank
08.2017 - 04.2018
Bachelor of Operation Management -
University Utara Malaysia
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