Matthew Sim
Summary
Seasoned Operations Executive with 7 years of experience as leader in Cleaning Service industry. Adept at overseeing, staff and day-to-day operations at small and large businesses. Outstanding interpersonal, organizational and presentation talents. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operation Executive position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operation Executive
Octo Jet Maintenance Pte Ltd
07.2022 - Current
- Streamlined operations by implementing efficient processes and systems.
- Reduced operational costs through effective resource allocation and management.
- Optimized supply chain processes for increased efficiency and cost savings.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Implemented quality control measures to ensure compliance with industry regulations and standards.
- Provided ongoing training to team members, enhancing skillsets and overall productivity.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Implemented inventory management systems, reducing stock discrepancies and wastage.
- Managed budgets and financial reporting, providing accurate insights into company performance.
- Oversaw recruitment efforts, attracting top talent while maintaining a diverse workforce environment.
- Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
- Evaluated employee performance regularly, providing constructive feedback for professional development opportunities.
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Tended to urgent correspondence to facilitate communication or resolution.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Secondary 4 - Secondary Education
Rangoon Secondary School
Rangoon Road12.1981
Skills
- Time Management
- Customer Service
- Resource Allocation
- Adaptability
- Critical Thinking
- Operational Efficiency
- Technical Proficiency
- Vendor Management
- Logistics Coordination
- Decision Making
- Scheduling Coordination
- Attention to Detail
- Problem Solving
- Process Improvement
- Team Leadership
- Quality Assurance
- Supply Chain Management
- Conflict Resolution
- Operations Management
- Inventory Management
- Employee Development
- Recruitment
- Scheduling
- Inventory Tracking and Management
- Employee Reviews
- Effective Leader
- Employee Relations
- Desktops, Laptops, and Mobile Devices
Certification
Certification in Handling of Chemical, Knowledge in Cleaning Services and Customer Management
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Operation Executive
Octo Jet Maintenance Pte Ltd
07.2022 - Current
Secondary 4 - Secondary Education
Rangoon Secondary School