Yong Haw Lee
Summary
Dynamic and safety-conscious professional with extensive experience as a Limousine Driver at Prime, excelling in customer satisfaction and personalized service. Proven ability to enhance passenger experiences through strong communication and tailored route planning, while maintaining vehicle integrity and ensuring punctuality. Committed to delivering exceptional service in multi-passenger environments.
Overview
10
10
years of professional experience
Work History
Limousine Driver
Prime
01.2017 - 08.2025
- Mapped efficient routes with minimal disruption to passengers or schedules.
- Assisted passengers with luggage handling and ensured they were comfortably settled into the limousine before commencing each journey.
- Calculated bills, issued receipts and accepted payments.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Ensured client punctuality by effectively managing schedule and adjusting routes as needed to avoid traffic delays.
- Enhanced customer satisfaction by promptly addressing their needs and maintaining a clean, comfortable limousine environment
- Increased repeat clientele through exceptional communication skills and personalized service offerings.
- Developed tailored routes for specific client groups, such as tourist or small-sized tour groups, resulting in greater travelling experiences.
Taxi Driver
Comfort Delgro
05.2015 - 01.2017
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Managed teams of drivers, shift schedules and reservation calendars.
Skills
- Strong communication skills
- Vehicle maintenance knowledge
- Professional manner
- Flexible schedule availability
- Passenger assistance
- Multi-passenger vehicles
- Vehicle maintenance
- Safety-conscious mindset
- Professional demeanor
- Security
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Hokkien
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Limousine Driver
Prime
01.2017 - 08.2025
Taxi Driver
Comfort Delgro
05.2015 - 01.2017
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