Yogaambegai Moganadas
Summary
As an effective communicator and a dynamic product promoter with experience in presenting product features to consumers. One who is reliable and hardworking, the ability to multi-task in a fast-paced environment is an added asset. An outgoing and dependable team player seeking a position to contribute to the company's success by maintaining customer satisfaction. My experiences from my internship have hungered me to add value in the Business world, whether it is Retail or Marketing. I aim to lead a team with due diligence & utmost responsibility to bring the company forward and add prospects to each individual's life. Team spirit is essential when it comes to a company's growth. I've gained Henceforth, my experiences from my previous training and jobs would value add to my coming career path. Knowledgeable Guest Service Associate experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
8
8
years of professional experience
Work History
Guest Service Associate
Hotel Jen Tanglin
Hotel Jen Tanglin
09.2023 - Current
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Responded to customer calls and emails to answer questions about products and services.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring guest satisfaction at all times.
Housekeeping and Administrator
Novotel, and Mecure at Stevens Road
01.2022 - 06.2023
- Stripping the linens, clearing rubbish in the rooms, and basic back-of-the-house cleaning such as tidying up
- Being a runner to assist guests, and basic admin duties
Retail, E-Commerce (Internship)
BUSINESS ENGINEERING ASIA
07.2020 - 12.2020
- E-Commerce Retail Stock / Client Stock Management (inventory management inbound stock, sorting, stock check
- E-Commerce Client Management (handling client's requests, orders, checks, plus client, plus related issues
- E-Commerce Customer Management (handling account setup & management of respective accounts with RedMart /NTUC On /Shopee
- Handling Business Accounts - Instagram, photography, captioning.
Promotor Sales Assistant
Robinson's
10.2019 - 12.2020
- Assisted in decorating store during festive seasons
- Provided customers with information regarding product options
- Performed day-to-day store operations
- Delivered product knowledge to customers.
Sales Assistant (Internship)
Pollyanna Enterprise
09.2017 - 11.2017
- Handled decorations in store
- Ensured items are well-organized and well-stocked
- Checked and replaced merchandise price tags.
Sales assistant
Goodwood Florist
11.2016 - 03.2017
- Promoted items on sale
- Assisted customers with purchase and product location
Education
Primary -
CHIJ Our Lady Of Good Counsel
N'Level -
CHIJ St. Joseph Convent
Nitec in Business Services -
ITE College Central
Nitec in Retail Services -
ITE COLLEGE CENTRAL
Diploma in Business Management -
AVENTIS SCHOOL OF MANAGEMENT
Advanced Diploma in Business Administration -
AMITY Global Institute
Bachelor of Arts - International Business Management
Amity Global Institute
10.2024
Skills
- Excellent communication and listening skills
- Knowledgeable in-store designing
- Lost and Found Management
- Improved customer service
- Proficient in Microsoft Word, Excel, and PowerPoint
- Fluent in English and Tamil (Spoken & Written)
- Outspoken, Team-Spirited, and Energetic
- Decent experience in Photography
- Patience and composure
- Guest accommodations
Activities
- Info corm Club, 2009-2011
- Angklung Ensemble, 2012-2015
- Cross Country, 2012-2015
- Floristry Club, 2016-2017
- Library, 2018
- Completed a course of 30 hours in Small Business Operations, 2013
- 2nd Prize in Mother Tongue Fortnight, Tamil, 2013
Personal Information
- Age: 25
- Date of Birth: 08/20/99
- Gender: Female
Nric
S9930144I
References
- Ms. Cecelia Lim (Class Advisor), 96997198
- Mr. Ng (Class Advisor), 93679935
- Miss Anne (CEO Of Pollyanna Enterprise), 96376615
- Mr. Thiban (CEO Of Business Engineers Asia), 97401224
- Ms Rani (Guest Service Manager, Hotel Jen Tanglin), 92384720
- Mr Michael (Assistant Front Office Manager), 93672639
Timeline
Guest Service Associate
Hotel Jen Tanglin
09.2023 - Current
Housekeeping and Administrator
Novotel, and Mecure at Stevens Road
01.2022 - 06.2023
Retail, E-Commerce (Internship)
BUSINESS ENGINEERING ASIA
07.2020 - 12.2020
Promotor Sales Assistant
Robinson's
10.2019 - 12.2020
Sales Assistant (Internship)
Pollyanna Enterprise
09.2017 - 11.2017
Sales assistant
Goodwood Florist
11.2016 - 03.2017
Primary -
CHIJ Our Lady Of Good Counsel
N'Level -
CHIJ St. Joseph Convent
Nitec in Business Services -
ITE College Central
Nitec in Retail Services -
ITE COLLEGE CENTRAL
Diploma in Business Management -
AVENTIS SCHOOL OF MANAGEMENT
Advanced Diploma in Business Administration -
AMITY Global Institute
Bachelor of Arts - International Business Management
Amity Global Institute