Yogaambegai Moganadas
Ang Mo kio
Overview
8
8
years of professional experience
Work History
Guest Service Associate
Hotel Jen Tanglin
09.2023 - Current
- Responded to customer calls and emails to answer questions about products and services
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits
- Handled escalated calls professionally, effectively resolving complex issues and ensuring guest satisfaction at all times.
Housekeeping and Administrator
Novotel, and Mecure at Stevens Road
01.2022 - 06.2023
- Stripping the linens, clearing rubbish in the rooms, and basic back-of-the-house cleaning such as tidying up
- Being a runner to assist guests, and basic admin duties
Retail, E-Commerce (Internship)
BUSINESS ENGINEERING ASIA
07.2020 - 12.2020
- E-Commerce Retail Stock / Client Stock Management (inventory management inbound stock, sorting, stock check
- E-Commerce Client Management (handling client’s requests, orders, checks, plus client, plus related issues
- E-Commerce Customer Management (handling account setup & management of respective accounts with RedMart /NTUC On /Shopee
- Handling Business Accounts - Instagram, photography, captioning.
Promotor Sales Assistant
Robinson's
10.2019 - 12.2020
- Assisted in decorating store during festive seasons
- Provided customers with information regarding product options
- Performed day-to-day store operations
- Delivered product knowledge to customers.
Sales Assistant (Internship)
Pollyanna Enterprise
09.2017 - 11.2017
- Handled decorations in store
- Ensured items are well-organized and well-stocked
- Checked and replaced merchandise price tags.
Sales assistant
Goodwood Florist
11.2016 - 03.2017
- Promoted items on sale
- Assisted customers with purchase and product location
Education
N’ Level -
CHIJ Our Lady Of Good Counsel
Nitec -
CHIJ St. Joseph Convent
Nitec in Business Services -
ITE College Central
Nitec in Retail Services -
ITE COLLEGE CENTRAL
Diploma in Business Management -
AVENTIS SCHOOL OF MANAGEMENT
Advanced Diploma in Business Administration -
AMITY Global Institute
Bachelor in International Business Management -
Teesside University by AMITY Global Institute
Skills
- Excellent communication and listening skills
- Adequately knowledgeable in-store designing
- Improved customer service
- Proficient in Microsoft Word, Excel, and PowerPoint
- Fluent in English and Tamil (Spoken & Written)
- Outspoken, Team-Spirited, and Energetic
- Decent experience in Photography
- Active listening
- Strong interpersonal skill
Activities
- Info corm Club, 2009-2011
- Angklung Ensemble, 2012-2015
- Cross Country, 2012-2015
- Floristry Club, 2016-2017
- Library, 2018
- Completed a course of 30 hours in Small Business Operations, 2013
- 2nd Prize in Mother Tongue Fortnight, Tamil, 2013
Nric
S9930144I
Personal Information
- Age: 25
- Date of Birth: 08/20/99
- Gender: Female
References
- Ms. Cecelia Lim (Class Advisor), 96997198
- Mr. Ng (Class Advisor), 93679935
- Miss Anne (CEO Of Pollyanna Enterprise), 96376615
- Mr. Thiban (CEO Of Business Engineers Asia), 97401224
- Ms Rani (Guest Service Manager, Hotel Jen Tanglin), 92384720
- Mr Michael (Assistant Front Office Manager), 93672639
Timeline
Guest Service Associate
Hotel Jen Tanglin
09.2023 - Current
Housekeeping and Administrator
Novotel, and Mecure at Stevens Road
01.2022 - 06.2023
Retail, E-Commerce (Internship)
BUSINESS ENGINEERING ASIA
07.2020 - 12.2020
Promotor Sales Assistant
Robinson's
10.2019 - 12.2020
Sales Assistant (Internship)
Pollyanna Enterprise
09.2017 - 11.2017
Sales assistant
Goodwood Florist
11.2016 - 03.2017
N’ Level -
CHIJ Our Lady Of Good Counsel
Nitec -
CHIJ St. Joseph Convent
Nitec in Business Services -
ITE College Central
Nitec in Retail Services -
ITE COLLEGE CENTRAL
Diploma in Business Management -
AVENTIS SCHOOL OF MANAGEMENT
Advanced Diploma in Business Administration -
AMITY Global Institute
Bachelor in International Business Management -
Teesside University by AMITY Global Institute