Overview
Work History
Education
Skills
Activities
Nric
Personal Information
References
Timeline
Generic

Yogaambegai Moganadas

Ang Mo kio

Overview

8
8
years of professional experience

Work History

Guest Service Associate

Hotel Jen Tanglin
09.2023 - Current
  • Responded to customer calls and emails to answer questions about products and services
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring guest satisfaction at all times.

Housekeeping and Administrator

Novotel, and Mecure at Stevens Road
01.2022 - 06.2023
  • Stripping the linens, clearing rubbish in the rooms, and basic back-of-the-house cleaning such as tidying up
  • Being a runner to assist guests, and basic admin duties

Retail, E-Commerce (Internship)

BUSINESS ENGINEERING ASIA
07.2020 - 12.2020
  • E-Commerce Retail Stock / Client Stock Management (inventory management inbound stock, sorting, stock check
  • E-Commerce Client Management (handling client’s requests, orders, checks, plus client, plus related issues
  • E-Commerce Customer Management (handling account setup & management of respective accounts with RedMart /NTUC On /Shopee
  • Handling Business Accounts - Instagram, photography, captioning.

Promotor Sales Assistant

Robinson's
10.2019 - 12.2020
  • Assisted in decorating store during festive seasons
  • Provided customers with information regarding product options
  • Performed day-to-day store operations
  • Delivered product knowledge to customers.

Sales Assistant (Internship)

Pollyanna Enterprise
09.2017 - 11.2017
  • Handled decorations in store
  • Ensured items are well-organized and well-stocked
  • Checked and replaced merchandise price tags.

Sales assistant

Goodwood Florist
11.2016 - 03.2017
  • Promoted items on sale
  • Assisted customers with purchase and product location

Education

N’ Level -

CHIJ Our Lady Of Good Counsel

Nitec -

CHIJ St. Joseph Convent

Nitec in Business Services -

ITE College Central

Nitec in Retail Services -

ITE COLLEGE CENTRAL

Diploma in Business Management -

AVENTIS SCHOOL OF MANAGEMENT

Advanced Diploma in Business Administration -

AMITY Global Institute

Bachelor in International Business Management -

Teesside University by AMITY Global Institute

Skills

  • Excellent communication and listening skills
  • Adequately knowledgeable in-store designing
  • Improved customer service
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Fluent in English and Tamil (Spoken & Written)
  • Outspoken, Team-Spirited, and Energetic
  • Decent experience in Photography
  • Active listening
  • Strong interpersonal skill

Activities

  • Info corm Club, 2009-2011
  • Angklung Ensemble, 2012-2015
  • Cross Country, 2012-2015
  • Floristry Club, 2016-2017
  • Library, 2018
  • Completed a course of 30 hours in Small Business Operations, 2013
  • 2nd Prize in Mother Tongue Fortnight, Tamil, 2013

Nric

S9930144I

Personal Information

  • Age: 25
  • Date of Birth: 08/20/99
  • Gender: Female

References

  • Ms. Cecelia Lim (Class Advisor), 96997198
  • Mr. Ng (Class Advisor), 93679935
  • Miss Anne (CEO Of Pollyanna Enterprise), 96376615
  • Mr. Thiban (CEO Of Business Engineers Asia), 97401224
  • Ms Rani (Guest Service Manager, Hotel Jen Tanglin), 92384720
  • Mr Michael (Assistant Front Office Manager), 93672639

Timeline

Guest Service Associate

Hotel Jen Tanglin
09.2023 - Current

Housekeeping and Administrator

Novotel, and Mecure at Stevens Road
01.2022 - 06.2023

Retail, E-Commerce (Internship)

BUSINESS ENGINEERING ASIA
07.2020 - 12.2020

Promotor Sales Assistant

Robinson's
10.2019 - 12.2020

Sales Assistant (Internship)

Pollyanna Enterprise
09.2017 - 11.2017

Sales assistant

Goodwood Florist
11.2016 - 03.2017

N’ Level -

CHIJ Our Lady Of Good Counsel

Nitec -

CHIJ St. Joseph Convent

Nitec in Business Services -

ITE College Central

Nitec in Retail Services -

ITE COLLEGE CENTRAL

Diploma in Business Management -

AVENTIS SCHOOL OF MANAGEMENT

Advanced Diploma in Business Administration -

AMITY Global Institute

Bachelor in International Business Management -

Teesside University by AMITY Global Institute

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Yogaambegai Moganadas