Ying Han

• Lead requirement workshops, responsible for understanding business / technical requirements and provide solution architecture.
• Design and implement system/data migration strategies, ensuring seamless transition between systems with minimal disruption to business operations.
• Design and implement integrations between ServiceNow and on-premise / cloud applications including SCCM / SAP / AD / Splunk / CrowdStrike / Qualys / Rapid 7 / custom integrations.
• Plan and execute go-live activities.
• Lead developer team to deliver implementation projects. Recent clients including Government / Telco / Financial institution / Pharmaceutical / Logistic / Mining companies.
• Familiar with agile framework such as Scrums, SAFe and Hybrid (agile with waterfall).
• Identify and drive process improvement opportunities, guide best practices development.
• Maintain strong working relationships with other internal teams (license / security / pre-sales)
• Provides thought leadership by mentoring/coaching junior team members.

• Completed 3 development lifecycles, delivering projects for StarHub, Keppel and Natsteel, more than 10,000 user base each.
• Participate in Pre-Sales activities and provide technical advice on ServiceNow capabilities;
• Model customer business processes and translate them into ServiceNow system workflows;
• Deploy ServiceNow system modules that deal with Incident Management, Problem Management, Change Management, Service Catalog, CMDB), Service Level Agreement (SLA);
• Integrate ServiceNow with external systems including CMDB, ActiveDirectory (AD), Miradore, Prognosis (monitoring tool) and alert escalation systems via SCCM / FTP / LDAP / Web services;
• Provide post-implementation support and manage system upgrades;
• Design test cases and conduct User Acceptance Test;
• Conduct end-user training and training on L1 support for colleagues.

• Build websites for clients using LAMP (Linux, Apache, MySql, PHP), JQuery, CSS, DHTML, leveraging on Google AdSense & Google Analytics.
• Customize & deploy VOIP PC software in C++ for clients
• Plan project schedule and workload distribution within the team

Provide customer support after clients’ project go-live