Yi Ming Koh
Summary
Adept at multitasking and electrical troubleshooting, I enhanced customer satisfaction and efficiency at Koufu, showcasing strong work ethic and bilingual communication skills. Leveraging expertise in food safety and hospitality, I significantly contributed to team success, embodying a proactive approach to problem-solving and customer service excellence. Logical Penetration Tester polished in infiltrating computer systems to detect and address vulnerabilities and reviewing and providing feedback for information security fixes. Offering 3 years background in F&B and paired with excellent insight into computer security, forensics and systems analysis. Meticulous and detail-oriented professional certified in Degree in NUS. Bringing outstanding troubleshooting, problem-solving and documentation abilities.
Overview
7
7
years of professional experience
Work History
Service Crew Member
Alphahire
10.2023 - 06.2024
- i developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations and try to upsell food to customers and resolved customer complaints and resolve customer complaints and to maintain a focus on overall satisfaction
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Intern
Otis Elevator Company
10.2020 - 12.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various lifts and escalators in Raffles City and Office Tower programs, increasing proficiency and expanding technical skill set.
Service Crew Member
Koufu
11.2017 - 05.2018
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
Education
No Degree - Vertical Transportation
ITE East
10 Simei Ave12.2021
Skills
- Customer Service
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- Fluent in English and Mandarin
- Food Safety
- Hospitality service expertise
- Food Running
- Electrical Troubleshooting
- Control systems knowledge
- Hand and power tool use
- Heavy Lifting
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Service Crew Member
Alphahire
10.2023 - 06.2024
Intern
Otis Elevator Company
10.2020 - 12.2020
Service Crew Member
Koufu
11.2017 - 05.2018
No Degree - Vertical Transportation
ITE East
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