Mohamed Rashikin Mohamed Ali
Overview
24
24
years of professional experience
Work History
Service Crew Member
Saizeriya
09.2023 - Current
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Calculated totals, processed payments and issued receipts.
- Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
- Operated cash register to ring up final bill and process various forms of payment.
Front Desk Officer
Circular House
04.2020 - 06.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Front Office Receptionist
Pan Pacific Hotel
01.2015 - 12.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
Information Desk Attendant
Singapore General Hospital
01.2000 - 12.2015
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Help visitors locate patient at wards
Education
Diploma In IATA - UFTAA - Hospitality & General World Knowledge
Louis Preston
Dhoby GhautSkills
- Menu Memorization
- Payment Processing
- Scheduling
- Cash Handling
- Team Collaboration
- Point of Sale Operation
- Language Fluency
- Hospitality Service Expertise
- Verbal and Written Communication
- Customer Service
- Multitasking capabilities
- Customer service orientation
- Cash handling proficiency
- Telephone Etiquette
- Order Taking
Timeline
Service Crew Member
Saizeriya
09.2023 - Current
Front Desk Officer
Circular House
04.2020 - 06.2023
Front Office Receptionist
Pan Pacific Hotel
01.2015 - 12.2019
Information Desk Attendant
Singapore General Hospital
01.2000 - 12.2015
Diploma In IATA - UFTAA - Hospitality & General World Knowledge
Louis Preston