Yifu Zeng

Sales Support Executive:

• Creating and processing the prepaid card orders by following the SOP and in a timely manner, reviewing pending orders and customer requests etc. to ensure all orders are processed smoothly
• Responding to customer complaints and queries by answering the prepaid card service hotline and E-mail (Singapore Market), report the escalated issue to related department for solutions
• Assisting with the promotion events launched by Card Scheme and Merchants, liaising with both sides, deployment of the promotion materials and conducting training to merchants etc.
• Responding to Reseller queries and requests, follow up the process of signing of contract, filing the documents of Resellers and conducting the risk investigation for Resellers regularly
• Preparing monthly data reports of new added merchants, terminal deployment status etc.

Project Executive:

• Liaise with clients to identify and define requirements, scopes and objectives, make sure that clients’ needs are met as projects evolve
• Break projects into doable actions and set time frames, monitor project progress and handle any issues that arise
• Create and maintain comprehensive project documentation, plans and reports. Review the legal paperwork (e.g. contracts and terms of agreement)
• Preparing training materials and conducting POS terminal training for hotels

Operation Admin(Secondment, Sep 2021 ~ Sep 2022):

• Providing administrative and organizational support to ensure the smooth and efficient daily operations
• Checking the daily settlement data and uploading to the settlement banks and generate daily settlement reports to HQ
• Reporting the suspicious transaction(if any) to risk control department and Providing trouble shooting to the error data(if any)
• Responding to Service Hotline and Email to answer client requests and inquiries and providing necessary troubleshooting assistance

• Monitor the images of stores and behaviors of employees
• In charge of new store decoration (Decorated two new stores successfully); Help with the upkeep and maintenance of the facilities
• Participating in marketing management of Piano Sales and Students Enrollment; Assisting with planing and executing Promotions Events
• Participating in staff training and providing direction to store employees, work closely with store manager and teachers to ensure the students and parents’ needs are met
• Dealing with staff conflict, customer complaint and operational environment problems etc.