HyoungJoo Lee

• Function: Logistics – International trade, Projects

• Role: Project and Capability Central Senior manager

• Responsibilities

- Driving simplification and automations of the process to improve productivity

- T&W cost management and cost saving projects– related to logistic cost for multiple product lines.

- Lead the multiple global projects with cross-regional project team, APAC country’s operation & procurement team driven by strong data analysis & collaboration skills

- Drive IWS 5.0 for multiple sites in APAC and Middle East organization as a process owner

- Lead Loss Analysis & VSM ( Value Stream Mapping) with external parties for multiple projects

• Accomplishments

- Reduction on up to 30% of Logistics Transportation and Warehousing related cost

- Successful global project launch for APAC region for touchless logistics process for simplifications and automations

- Improved on Key performance Index by 10%

• Function: International Trade

• Role: Manager for APAC markets, SG&MY Lane manager

• Responsibilities

- Owns the accountability of Singapore and Malaysia markets for import/export by working with third party vendors including freight forwarders, custom brokers, haulers and ocean/air/cross boarder trucking service providers.

- Govern on compliance for the market operations and conduct internal audit to check whether third party service providers are comply with our guidance and instruction.

- Led multiple cost saving projects for the markets such as third party service provider bidding, Ocean carrier contract renewal, Malaysia DC migration, Detention & Demurrage cost saving, VFR (Vehicle Fill Rate) improvement for markets

- Track Key performance measure for third party service provider and have quarterly business review for issue resolution & improvement.

- 3PL/4PL Capacity planning for Peak season & Business Contingency Planning

• Accomplishments

- Service improvements by 15-45% depend on the projects

- Contribute on cost saving more than ~10MM USD via multiple projects

• Function: International Trade

• Role: Transportation Process specialist for APAC markets

• Responsibilities

- Ocean/Air freight/cross-boarder carrier management for import/export by working with global contracted ocean carriers and internal P&G product supply team.

- Created Asia Air Freight process in line with global strategy & compliance requirement & deployed standard operation process to internal & external parties.

- Owned Key performance measure for carriers and have quarterly business review for issue resolution & improvement.

- Kept practicing compliance by conducting freight audit.

• Accomplishments

- Improved on Key performance index by carriers.

- Contributed on cost/cash reduction by reducing supply chain end-to-end lead time.

• Function: Customer Service and Order Management

• Role: Team Leader for Asia Chemical & TH/Global Developing Market in Asia, Order management & Account receivable team with 14 direct report

• Responsibilities

- Performed leadership in day to day operation and lead/encourage people to manage their operation with excellence.

- Led Global audit for OSB (Order/Shipment/Billing) process and account receivable

- Collaboration with multi functional team including Sales, Planner, Plant, Distribution centre and freight forwarders

- Processed customer’s orders with complexity due to various business specialty and requirement

• Accomplishments

- Order to Deliver lead time improvement 15% by simplification of work process

- Improved of 65% for shipping document accuracy and timeliness which improve customer service level

- Successful cut over for Product description simplification project for improve customs clearance in worldwide

- Improved on return/rejection process by simplification on validation process

- Improved Customer Satisfaction result from 94% to 98%

- Productivity improvement and reducing 3 Full Time Employee

- Capability improvement for direct reports by Skill matrix qualification & trainings

• Function: Customer Service and Order Management team

• Role: Order Management/Account receivable Analyst for KR market

• Responsibilities

- Managed Tier 1 customer’s accounts such as Aeon, Tesco, E-mart

- Perform as SAP/OA/OP/CRM Key User & escalation point by end users in team

- Managed SAP system in daily operation

- Participant of brand selling ( Pringles to Kellogg’s) project

• Accomplishments

- Improved customer satisfaction 5% by accommodating customer’s requirement for Tesco

- Achieved operational excellent and zero operation downtime

- Trained end users/new hires for technical mastery and performance improvement for operation

• Role: Customer Service & Sales Support team Manager

• Responsibilities

- Led support team in resolving complex customer issues, enhancing service quality and satisfaction.

- Led Public Relations & gathering event for customers/suppliers

- Supplier management – more than 1,400 in worldwide

- Strategy planning for obtaining government certificate

• Accomplishments

- Selected as electronic parts supplier for Samsung IMarketKorea (IMK)

- Certified Company affiliated research centre (B2B Solution research centre)

- Rewarded commendation from Presidential Commission on Small and Medium Enterprise

- Contributed on 150% of business growth in e-commerce trading – The Broker Forum Korea branch

• Role: Customer Service officer and Import Custom Clearance agent

• Responsibilities & Accomplishment

- Seamless execution on customs clearance for inbound shipment

- Resolved customer inquiries and complaints, ensuring satisfaction and fostering loyalty.