Years of Beauty Experience
NICKY, KOO YEONG HOOI
+65 8448 4172
Blk 483 Pasir Ris Dr 4 , #04-479 S510483
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
Work History
Senior Beauty Advisor
SISLEY , Changi Airport
01.2015 - 08.2022
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Outlet Manager
DR KO Skin Specialist
11.2021 - 06.2022
- Answered questions about store policies and addressed customer concerns.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Skills
- Excellent Written and Verbal Communication
- Time Management
- Rewards Programs
- Safety and Cleanliness Standards
- Cross-Selling and Upselling
- Building Customer Relationships and Loyalty
- Customer Service
- Customer Experience
- Client Needs Assessment
- Product Demonstration
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Advanced (C1)
Malay
Advanced (C1)
English
Advanced (C1)
Timeline
Outlet Manager
DR KO Skin Specialist
11.2021 - 06.2022
Senior Beauty Advisor
SISLEY , Changi Airport
01.2015 - 08.2022
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