Siao Wey Cheong
Summary
- Accomplished Senior Beauty Advisor with a proven track record at Amore Pacific Singapore, excelling in client relationship building and sales expertise. Demonstrated ability to enhance customer satisfaction and loyalty, achieving sales targets through effective upselling. Skilled in skin analysis and product knowledge, consistently surpassing monthly goals by leveraging exceptional communication and customer service skills.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Beauty Advisor
Amore Pacific Singapore
03.2013 - Current
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Maintained counter and display areas for cleanliness and organization.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Supported store operations by performing opening/closing procedures accurately and promptly as needed.
- Ordered new products and stocked shelves and display counters.
- Developed strong client relationships by maintaining consistent follow-up communication and providing outstanding customer service.
- Achieved sales targets through effective cross-selling and up-selling of cosmetic products.
Beauty Advisor
Estee Lauder Companies
03.2010 - 03.2013
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
Education
High School Diploma -
COSMOPROF
Singapore05.2007
No Degree - GCE N LEVEL
Pierce Secondary School
Singapore12.2005
Skills
- Strong Communication Skills
- Retail experience
- Exceptional customer service
- Products knowledge
- Client Relationship Building
- Skin analysis
- Upselling abilities
- Sales proficiency
- Sales expertise
Certification
- Recipient of EXCELLENT SERVICE AWARDS (SILVER ), YEAR 2020
- Recipient of EXCELLENT SERVICE AWARDS (GOLD ), YEAR 2021
- Recipient of TOP 5 SALES ACHEIVEMENT AWARDS , 2017, 2019 , 2020
Languages
English
Intermediate (B1)
Chinese (Cantonese)
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Senior Beauty Advisor
Amore Pacific Singapore
03.2013 - Current
Beauty Advisor
Estee Lauder Companies
03.2010 - 03.2013
High School Diploma -
COSMOPROF
No Degree - GCE N LEVEL
Pierce Secondary School
- Recipient of EXCELLENT SERVICE AWARDS (SILVER ), YEAR 2020
- Recipient of EXCELLENT SERVICE AWARDS (GOLD ), YEAR 2021
- Recipient of TOP 5 SALES ACHEIVEMENT AWARDS , 2017, 2019 , 2020
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