Yee Ting Ong
Summary
Experienced with strategic account management, fostering strong client relationships. Utilizes negotiation skills to deliver solutions that meet client needs while supporting business goals. Track record of driving revenue growth through effective account management and strategic planning.
Overview
8
8
years of professional experience
Work History
Senior Corporate Account Manager
Canon Singapore Pte Ltd
10.2022 - Current
- Led contract negotiations to secure mutually beneficial terms, resulting in long-term client partnerships and increased revenue streams.
- Conducted in-depth account assessments to proactively identify risks and uncover growth opportunities within existing client portfolios.
- Managed a diverse portfolio of B2B accounts, ensuring client satisfaction, alignment with business objectives, and consistent service delivery.
- Drove account growth through strategic upselling, cross-selling, and uncovering new business opportunities across various sectors.
- Monitored industry trends and market insights to deliver strategic recommendations and maintain a competitive edge.
- Collaborated directly with clients to assess imaging and document management needs, delivering tailored solutions that enhanced operational efficiency.
- Worked cross-functionally with internal teams to ensure smooth implementation and continuous support of Canon’s products and services.
- Addressed client concerns proactively, ensuring swift resolution and driving high levels of customer satisfaction and retention.
Senior Business Development & Key Account Executive
Rocketview Management Sdn. Bhd.
10.2020 - Current
- Responsible for merchant acquisition in Klang Valley and Johor Bahru. Performed bi-weekly data analysis to identify areas of improvement and implemented them
- Managed key accounts' projects from both financial and timeline aspect in order to ensure the completion of projects within deadline and budget
- Developed and maintained relationships with key clients by understanding their needs which resulted in improvement of sales by 30%
- Identified setbacks and provided data analytics on logistics, trends, merchant base and marketplace to ensure that the company is profitable while being aligned with the company's vision
- Documented recruitment processes to coach new team members to utilize and enhance these processes
- Planned, supervised, and coordinated daily activity of junior team members in the Chinese team
- Achieved the Outstanding Performance Award and Best Overall Performance Award
Video Editor cum Videographer
Sense And Style Beauty Academy
11.2019 - 10.2020
- Handled multiple projects simultaneously, constant meeting deadlines through all stages
- Managed video projects from conception to final edit, working with managing director, teachers and staff to ensure highest quality
Real Estate Agent
GS Realty Sdn. Bhd.
05.2017 - 12.2017
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters
- Determining clients' needs and financials abilities to propose solution that suit them
- Achieved the Top 20 Rookies Agent Award
Education
Bachelor - Mass Communication
UOW Malaysia (formerly KDU University College)
Malaysia08.2019
Diploma - Mass Communication
INTI International College Subang
Malaysia03.2017
Skills
- Account Management
- Client Relationship Building
- Sales Negotiation
- Solution Selling
- Key Account Growth
Languages
Chinese (Mandarin)
Advanced (C1)
English
Advanced (C1)
Malay
Upper intermediate (B2)
Hokkien
Upper intermediate (B2)
References
References available on request.
Timeline
Senior Corporate Account Manager
Canon Singapore Pte Ltd
10.2022 - Current
Senior Business Development & Key Account Executive
Rocketview Management Sdn. Bhd.
10.2020 - Current
Video Editor cum Videographer
Sense And Style Beauty Academy
11.2019 - 10.2020
Real Estate Agent
GS Realty Sdn. Bhd.
05.2017 - 12.2017
Bachelor - Mass Communication
UOW Malaysia (formerly KDU University College)
Diploma - Mass Communication
INTI International College Subang
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