YingChow Loke

Demonstrated robust management skills in effectively delivering PowerCard projects to clients.

Key activities include:

• Analyzed customer requirements, setting delivery priorities, and adjusting schedules to meet delivery objectives.
• Managed resources and assigned workloads in line with delivery requirements.
• Fostered strong relationships with teams and stakeholders to facilitate effective inter departmental communication.
• Coached and guided team members towards achieving their objectives.
• Overseeing recruitment, training, and supervision of delivery team members.
• Scout for new vendors and negotiating contracts for software development and testing.
• Served as point of escalation and being accountable for service delivery.

Served as a team leader in payment projects, assigning tasks and offering feedback.

Key activities include:

• Coached and overseeing team in supporting Cashless applications.
• Planned and executed new payment application launches.
• Assessed new payment methods, quality development frameworks and strategies.
• Prepared budget (CAPEX/OPEX) for all projects.
• Reviewed Functional Specifications (FSD) and Detailed Design Documents (DDD) to ensure alignment with Business Requirement Documents (BRD)/User Stories.
• Collaborated with UX/UI team to enhance mobile app’s user journey.
• Coordinating and supervised third-party vendors for payment integration.
• Provided round-the-clock (L1, L2, and L3 support) production issues.

Oversaw the entire program delivery and profitability by leading projects for retail enterprise environments.

Key activities include:

• Conducted workshops to establish project requirements and scope.
• Created project plan, budget, and schedules to measure project performance and secure customer approval.
• Structured project organization and governance, including defining work streams, roles, responsibilities, advisory boards, and steering committees.
• Managed project plan, profit and loss statements by utilizing SAP PPM for financial forecasting.
• Provided accurate reports on project status and profitability.
• Coordinated third-party integrations with SAP, ESB Hub, EFTPOS Australia, NETS Singapore, Global Payment HK, mobile payment platforms (Alipay, WeChat Pay, AfterPay Australia, NETS QR) and Adyen's E-commerce platform.
• Supported on-site System Integration Testing (SIT), User Acceptance Testing (UAT), and Go-Live phases.

Spearheaded process improvements to enhance project turnaround times without compromising quality standards for GoSwiff mPOS solution.

Key activities include:

• Qualified and coordinated evaluations and software demonstrations.
• Conducted initial solution assessments, planning, executing, and requirements finalization for mobile commerce projects on iOS, Android, and Windows OS platforms.
• Prepared responses to RFP/RFI and facilitated discussions with prospects/customers.
• Adhered to GoSwiff's Waterfall and Agile methodologies for tracking project tasks, requirements, and issues using JIRA, Confluence, and MS Project.
• Managed e-commerce/payment gateways integration with clients, vendors, and card schemes (VisaACP, Cybersource, MasterCard MiGS, MasterCard MPGS, Tieto, Openway, VisaLite, CheckOut).
• Managed card schemes certification (ADVT, MTIP, AEIPS) and User Acceptance Testing (UAT) with clients.
• Conducted weekly updates to project stakeholders to ensure that goals, requirements, and benefits are clearly identified, managed, and achieved.

Generated new business and potential market shares for dynamic currency conversion (DCC) payment solutions for financial institutions in Asia and the Middle East. Actively developed and maintained executive-level relationships.

Key activities include:

• Developed pipeline through networking, cold calling, emails, and market sector knowledge.
• Engaged with financial institutions and merchants to position solutions via strategic value-based selling, business cases, and references.
• Managed end-to-end sales process by involving pre-sales, marketing, and technical resources.
• Managed customer relationships in Asia (DBS, SCB China, SCB India) and Middle East (SCB UAE).
• Provided regular "Service Availability" updates and frequent pipeline and sales reports to management.

Collaborated with sales, marketing, product managers, and customers to showcase Welcome's functional and technical capabilities. Proactive communication was ensured, and the business needs of prospective customers were identified.

Key activities include:

• Responded to RFP/RFI
• Identified requirements of prospects/customers and ensuring proactive communication.
• Prepared materials to meet business needs of prospects/customers.
• Qualified and coordinated evaluations and software demonstrations (POC)
• Proposed initial solution and service requirements.
• Assisted Sales team in developing budgetary and pricing estimates for solutions and services.
• Provided product training to prospects/customers/merchants after sales consultations.

Responsible for the implementation and deployment of Welcome's loyalty solution for a European financial institution undergoing EMV (Euro Pay, MasterCard, Visa) migration for their credit and debit card base, utilizing their existing EDC/POS terminals (Hypercom, Ingenico, Verifone, Lipman).

Key activities include:

• Maintained close working relationship with account managers and managed a team of five solution architects and engineers.
• Performed for both internal and external project kick-offs with customers, vendors, and partners.
• Defined requirements scope, including project plan, business requirements, and requirements traceability matrix.
• Interfaced with team members, clients, and technology vendors in ensuring quality control and assurance, as well as overseeing on-site installation and deployment.
• Provided weekly project progress reports to upper management.
• Conducted risk assessments with project team.
• Developed test cases to support both SIT and UAT stages.
• Gathered customer feedback and lessons learned to share with team members and product team for product improvement.

Responsible for designing and developing the back-office loyalty system and the web portal for online redemption.

Key activities include:

• Liaised with project team lead on customer requirements and system delivery schedule.
• Produced detailed technical design documents based on customers' specifications.
• Developed software according to technical design document.
• Conducted end-to-end life cycle testing prior to on-site installation by customers.
• Provided second-level system support and maintenance to customers.