Yaser Hamzah

• Deployment and administration of VDI Laptops and Thin Clients for Singapore Office (435 headcounts)
• Configuration of Blackberry Work Apps on Android Phones for Higher Management
• Provide day to day technical support and troubleshoot for VDI Laptops and Thin Clients
• Provide necessary support for 2nd and 3rd level technical support teams to aid with project execution and Incident, Request and Problem Management
• Ensures daily, weekly, and monthly checks are completed and internal operating procedures are followed
• Submit knowledge base articles and update technical and support documentation in Sharepoint
• Monitor ticketing queues and comply with quality guidelines when managing incidents
• Work with IT Manager to continuously look for ways to improve overall efficiency and capability of IT Systems and infrastructure and potentially reduce total cost of ownership for IT Operations.
• Assist IT Manager in planning, and reporting Local audits
• Act as local liaison between local/regional offices and other IT support teams (Global IT Service Desk, Wintel, IT Security, Network Team, etc) helping to ensure successful implementation and knowledge transfer/handover of new technologies.
• Developing and documenting security procedures for organization
• Developing security standards and best practices
• Recommending security enhancements to management on human vulnerabilities
• Responsible for maintaining security organization's IT infrastructure. This includes implementing security protocols, monitoring for potential threats, and responding to security breaches.
• Responsible for providing training and development opportunities to IT staff and end-users
• Responding to user requests, troubleshooting problems, and providing guidance and advice on how to use IT resources effectively.

On-Site IT-Support in “Axiom Asia Private Capital” (http://axiomasia.com/)

• Worked on Novel Platespin Protect / Acronis Backup & Recovery / Nexentra Storage / Blackberry Device support on all users and Maintenance support on Blackberry Business Cloud Services
• Weekly Incremental and Daily Backup Reports on AD Server / NAS Server (MS Server 2003 Standard)
• Worked on Polycom Video Conference / IBSS Access Card
• Create records and reports on inventory list Hardware / Software
• Provide End-User Steps and Documentation pertain to any issues
• Setup and Configure Office Network Printer

Reference Letter by "Axiom Asia Private Capital Managing Partner/Founder" attached.

(https://www1.asiapac.com.sg/)

On-Site IT Support in

Maintain and support end-user computers. Ensure their system runs smoothly and provide advice.

• Understand Lotus Notes
• Support all user Blackberry Devices
• Upgrade and Maintenance on all Fujitsu Laptop on-site

On-Site IT Support in “ Axiom Asia Private Capital”

Reasons for leaving: The client change IT Vendors but requested to continue to work with them

• On-site support as a Third-party vendor for customers made available in-house PC repair/software upgrade. Reasons for leaving: To gain more experience and opportunity in a different capacity than I have in the past.

• Self- Employed
• Own a small LAN Gaming Centre in Kallang Bahru.
• Provide monthly maintenance on-site and technical support for small business industry. Provide solutions for clients.
• Reasons for leaving: Business Close Down