YAN KHIM CHUA
Summary
Senior Confidential Secretary with 12+ years' experience supporting executives in corporate settings. Skilled in managing confidential documents, executive scheduling, and office operations. Trusted for discretion, professionalism, and a collaborative approach that keeps leadership focused and teams running smoothly.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Senior Confidential Secretary
ST TELEMEDIA
11.2013 - Current
- Provided executive support to the Senior Executive Vice President and leadership team, ensuring efficient operations in a fast pace organization.
- Maintained the confidentiality of sensitive information, including correspondence, legal documents, and compliance reports.
- Coordinated complex executive schedules, and facilitated high-level board meetings with professionalism.
- Implemented a digital filing system to enhance the efficiency of document retrieval and management.
- Served as a key liaison between senior leadership, and external partners, fostering strong professional relationships and effective communication.
- Managed comprehensive executive travel schedules, ensure hotel & logistics arrangements, visa application and expense claims submission.
- Collaborated with HR to support employee engagement initiatives, organized and executed corporate events, such as annual dinners, lunch talks, team bonding and employee offsite retreat.
- Executed special projects and initiatives as directed by executive leaders as and when required. Demonstrating flexibility and adaptability skills.
Customer Service Manager
MAXIM INTEGRATED PRODUCTS, INC
02.1996 - 11.2013
- Provided comprehensive administrative support, including document management, phone operations, mail distribution, and claims processing.
- Generated weekly sales, revenue, and expense reports to aid in business operations and strategic decision-making.
- Managed office equipment maintenance contracts and coordinated timely repair or replacements.
- Handled procurement of office supplies and beverages, processed vendor invoices, and oversaw payment transactions.
- Fostered strong customer relationships through regular engagement and visits in Singapore and Malaysia.
- Addressed and resolved customer concerns effectively, focusing on supply chain delays and logistics challenges.
- Trained and mentored junior staff to improve team competency and performance.
- Provided additional administrative tasks as needed to adapt to changing operational requirements.
Sales Administrator
TEXAS INSTRUMENTS (S) PTE LTD
10.1990 - 02.1996
- Processed order entries to support sales operations, ensuring high levels of accuracy and efficiency.
- Managed daily backlog operations, including change orders and shipment coordination, to facilitate the orders fulfillment.
- Collaborated with planners to secure on-time delivery of orders, enhancing customer satisfaction.
- Coordinated logistics and shipping by liaising with forwarders, optimizing shipment schedules and compliance.
- Established a comprehensive product information center to oversee the creation and distribution of product datasheets and samples fulfillment processes.
- Consistently delivered exceptional customer service, maintaining high customer satisfaction and loyalty.
- Monitored accounts receivable to prevent payment delays.
- Provided all administrative support for operational needs.
Education
Bachelor of Commerce -
University of Curtin
01.1995
Business Administration -
Ngee Ann Polytechnic
04-1987
Skills
- Strong Executive & Confidential Support
- Office Administration
- Calendar and Travel Management
- Documents & Filing Systems
- Meeting Coordination
Certification
Driving license category Class 3
LANGUAGE
English and Mandarin
Timeline
Senior Confidential Secretary
ST TELEMEDIA
11.2013 - Current
Customer Service Manager
MAXIM INTEGRATED PRODUCTS, INC
02.1996 - 11.2013
Sales Administrator
TEXAS INSTRUMENTS (S) PTE LTD
10.1990 - 02.1996
Bachelor of Commerce -
University of Curtin
Business Administration -
Ngee Ann Polytechnic
References
Michelle, Tan,
Executive Resources, Vice President
STT Communications Ltd
Tel: 6723 8777
Email : michelle_tan@sttelemedia.com
Hobbies and Interests
Travels, Brisk Walking, Photography and Financial Literacy
COURSES
- AI-Powered Productivity for Office Administrator (ChatGPT)
- Microsoft Office (Outlook, Word, Excel, Powerpoint and Copilot)
- Personal Data Protection Workshop
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