Summary
Overview
Work History
Education
Skills
JOGGING, LISTENING MUSIC
Timeline
Generic
YANG LANG TAN

YANG LANG TAN

Summary

Dynamic and strategic leader with extensive experience at JING RAN PTE LTD, excelling in relationship building and team management. Proven track record in enhancing customer satisfaction and compliance through effective mentoring and corrective action plans. Skilled in inventory management and payment processing, fostering loyalty and repeat business.

Overview

10
10
years of professional experience

Work History

Senior Captain

JING RAN PTE LTD
06.2024 - Current
  • Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
  • Kept guest areas clean, removing trash and dirty dishes.

CAPTAIN

MALPAKAT F&B SBN BHD
01.2020 - 10.2024
  • Maintained updated inventory of alcoholic beverages and serving supplies.
  • Developed rapport with regular patrons, fostering loyalty and repeat business.
  • Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.

Senior Waiter

SUBMARINE WIN BISTRO CAFE
03.2015 - 06.2019
  • Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.

Education

No Degree - SPM LEVEL

SEKOLAH MENENGAH KAHANG KLUANG JOHOR
MALAYSIA
12-1990

Skills

  • Relationship building
  • Customer relations
  • Strategic leadership
  • Team management

JOGGING, LISTENING MUSIC

I COULD RELAX MYSELF IN ORDER TO KEEP COOL AND EXCEL WHICHEVEN I COULD DURING MY WORKING PLACE.

Timeline

Senior Captain

JING RAN PTE LTD
06.2024 - Current

CAPTAIN

MALPAKAT F&B SBN BHD
01.2020 - 10.2024

Senior Waiter

SUBMARINE WIN BISTRO CAFE
03.2015 - 06.2019

No Degree - SPM LEVEL

SEKOLAH MENENGAH KAHANG KLUANG JOHOR

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YANG LANG TAN