Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LESLEY YU KONG YUNG LESLEY

Summary

Accomplished Senior Captain at Goodwood Park Hotel, adept in customer service and strategic leadership, significantly enhancing guest satisfaction. Expert in relationship building and POS systems, I led teams to excel in high-pressure environments, ensuring seamless service delivery. My proactive approach and hospitality expertise contributed to memorable dining experiences, underscoring my commitment to excellence in the hospitality industry.

Overview

7
7
years of professional experience

Work History

Senior Captain

Goodwood Park Hotel
01.2022 - Current
  • Showed high-level understanding of fine dining standards and practices.
  • Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
  • Completed restaurant opening and closing functions that included POS report generation.
  • Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
  • Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
  • Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
  • Monitored staff performance to ensure consistent excellence in service delivery.
  • Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

BANTENDER & SERVICE

ENSO TEPPANYAKI JAPANESE RESTAURANT
01.2021 - 12.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

SERVICE AMBASSADOR

PARK ROYAL COLLECTION PICKERING
01.2018 - 12.2020
  • Provided exceptional service for improved guest experiences and increased repeat business.
  • Utilized knowledge of product offerings and promotions to recommend appropriate solutions based on customer requirements.
  • Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment of supplies.
  • Streamlined processes for efficient service delivery, reducing wait times for clients.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Maintained a welcoming environment with exceptional attention to detail and cleanliness standards.
  • Supported colleagues during peak periods or absences when necessary, demonstrating flexibility in scheduling.

Education

High School Diploma -

SEK MEN KEB DATO ONN KUALA LUMPUR MALAYSIA
MALAYSIA
01.2005

Skills

Relationship Building

Customer Relations

Strategic leadership

Customer Service

Strong multitasking

Liquor, beer, and wine knowledge

Highly reliable

Team player attitude

Clear and effective communication

Patience and Tolerance

Outgoing Personality

Cleanliness and hygiene

Customer service expertise

Responsible Alcohol Service

Languages

ENGLISH
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Chinese (Mandarin)
Intermediate (B1)

Timeline

Senior Captain

Goodwood Park Hotel
01.2022 - Current

BANTENDER & SERVICE

ENSO TEPPANYAKI JAPANESE RESTAURANT
01.2021 - 12.2022

SERVICE AMBASSADOR

PARK ROYAL COLLECTION PICKERING
01.2018 - 12.2020

High School Diploma -

SEK MEN KEB DATO ONN KUALA LUMPUR MALAYSIA

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