Wilson Wong
Summary
Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills among team member. Bringing 5 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Executive
Charles & Keith
05.2019 - Current
- Achieved high levels of first-contact resolution by empowering team members with the necessary knowledge base to address diverse client concerns effectively.
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Served as a liaison between the Customer Service team and other departments, fostering collaboration and open communication to best serve our customers.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Promoted a positive work environment by consistently demonstrating leadership skills, empathy, and professionalism towards both customers and colleagues.
Senior Retail Associate
Skechers
02.2017 - 02.2019
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Effectively managed time by prioritizing tasks according to store needs or management directives.
- Assisted in driving sales growth through effective merchandising strategies and product knowledge.
- Developed strong working relationships with vendors resulting in better support for products offered at our retail location.
- Collaborated with team members to achieve store goals, resulting in higher overall performance metrics.
Retail Associate
Samsung
01.2016 - 01.2017
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
SJK(C) Sam Chai
MalaysiaSMK Jalan Pasir Puteh
MalaysiaSkills
- Highly skilled in customer service and able to communicate effectively with customer
- Team motivation and possess a strong desire to succeed to meet goals
- Proficient in Mandarin, Cantonese, English and Bahasa Melayu total of 4 languages
- Able to quickly grasp, and carry out all task given in a timely manner
- POS system (Pivotal,NEC & X-store)
- Inventory Management
- Organizations and manpower arrangements
- Customer Service
- Sensitive to latest fashion trend
- Product and service knowledge
- Team Training
- Sales Strategies
Accomplishments
- Excellent Service Award (Silver Award) 2020
- Excellent Service Award (Silver Award) 2021
- Excellent Service Award (Gold Award) 2022
- Excellent Service Award (Gold Award) 2023
- Excellent Service Award (Gold Award) 2024
- 5 years Long Service Award 2024
Languages
English
Mandarin
Malay
Cantonese
Introduction
I am writing to express my interest in finding a job within the retail industry where my knowledge and skills will be of value. I have a burning passion for problem solving and expertise for innovation through team work. As a career-oriented person, I am confident that my energetic and friendly personality will render me an immediate asset to your company. I am committed to your company in:
- Building and maintaining lasting relationships with repeat clientele while generating new revenue sources through referral business and networking.
- Keeping abreast of current trends and styles to ensure optimal product selection.
- Demonstrating excellent communication, interpersonal, and organizational skills along with effective customer service strategies.
Thank you for your time and consideration. I look forward to speaking with you soon.
Fin
G8824765K
Personal Information
- Age: 25
- Ethnicity: Chinese
- Height: 173cm
- Weight: 78kg
- Date of Birth: 03/23/99
- Gender: Male
Timeline
Senior Customer Service Executive
Charles & Keith
05.2019 - Current
Senior Retail Associate
Skechers
02.2017 - 02.2019
Retail Associate
Samsung
01.2016 - 01.2017
SJK(C) Sam Chai
SMK Jalan Pasir Puteh
Similar Profiles
Sara Jane OngSara Jane Ong
Digital Product Project Manager at Charles & KeithDigital Product Project Manager at Charles & Keith
Joshua TangJoshua Tang
Assistant Boutique Manager at Charles & Keith SingaporeAssistant Boutique Manager at Charles & Keith Singapore
Ong Lim Wen ChiekOng Lim Wen Chiek
Assistant Branch Manager at CHARLES & KEITH (SINGAPORE) PTE LTDAssistant Branch Manager at CHARLES & KEITH (SINGAPORE) PTE LTD