WENG HENG LEE
Summary
I find myself organized and dependable, able to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Clinic Manager
The Oral Care Centre
08.2023 - Current
- Manage and monitored clinic operation.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Maintained account accuracy and bookkeeping.
Patient Relations Executive Cum Stock Controller
DP Dental Pte Ltd
09.2022 - 07.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Performed inventory control, such as counting, stocking.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Dental Surgery Assistant
DP Dental Pte Ltd
01.2021 - 08.2022
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient X-rays and images for review by dentist.
Patient Service Associate
Sengkang General Hospital
09.2020 - 12.2020
- Perform daily bed management by coordinating with various stakeholders and team members on all types of admissions.
- Assign bed to patient in accordance to set of protocol, priorities and criteria.
- Identify potential bed tight situation and activate bed tight measures, working with clinical and nursing team to effectively match demand and supply.
- Provides statistics and reports of bed and resource utilization to key stakeholders and bed availability to other institutions.
Senior Cabin Crew Member
Jetstar Asia Airways Pte Ltd
12.2014 - 08.2020
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Education
Diploma - Sport And Exercise Science
Kaplan Higher Education Insititute ( KHEI )
Singapore, Null, Singapore12.2023
A Level - Unified Examination Certificate
Chung Ling ( Private ) High School
Penang, Malaysia11.2013
Skills
- Supply Coordination and Vendor Relations
- Urgent Care
- Scheduling and Patient Flow
- Clinical Management
- Hiring and Recruitment
- Operating Plans Development
- Employee Performance Evaluations
- Patient Relations
Languages
Chinese (Mandarin)
Malay
English
Timeline
Clinic Manager
The Oral Care Centre
08.2023 - Current
Patient Relations Executive Cum Stock Controller
DP Dental Pte Ltd
09.2022 - 07.2023
Dental Surgery Assistant
DP Dental Pte Ltd
01.2021 - 08.2022
Patient Service Associate
Sengkang General Hospital
09.2020 - 12.2020
Senior Cabin Crew Member
Jetstar Asia Airways Pte Ltd
12.2014 - 08.2020
Diploma - Sport And Exercise Science
Kaplan Higher Education Insititute ( KHEI )
A Level - Unified Examination Certificate
Chung Ling ( Private ) High School
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