Nur Diyana Binte Sazali
Summary
Highly skilled and enthusiastic professional with more than 9 years of experience managing operations in patient-centric medical offices and 20 years in Nursing. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
21
21
years of professional experience
Work History
Clinic Manager
Radhika Breast & General Surgery
06.2015 - 04.2025
- Manage patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Continuous surveillance of clinic surrounds for safety & improving work environment.
- Trained new hires & Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Ordering & monitoring for consumables to ensure cost effectiveness.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Booking of surgery & related allied health professionals for a case. Experienced with booking multiple private hospitals in Singapore.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Create a financial counseling system based on MOH recommended fees & insurance panel fees.
- Liaise with Insurance companies for pre-authorization for surgeries.
- Maintain clinic facilities for MOH licensing inspections.
- Established and maintained effective communication with staff, Dr and all allied health professionals for the convenience of patients.
- Administrative work which comprises of invoices & payment vouchers for accounts to make payment.
- E-filing to NPHC system for day surgery claims & checking for approval status. Arrange reimbursement to patients.
Clinic Nurse
Vena Cava PTE LTD, MY Orthopaedic Clinic
06.2008 - 06.2015
- Built meaningful relationships with patients and families for optimal care.
- Taking appointments, appointment reminders & dispensing medications
- Booking of surgeries with private hospitals in Singapore
- Ordering & monitoring of drugs & consumables for the clinic.
- Invoicing partner firms for services rendered by clinic.
- Dealing with corporate insurance companaies for billing.
- Collection of paymen
PRIVATE NURSE
SUE PRIVATE NURSE AGENCY
03.2007 - 05.2008
- Documented patient assessment, evaluation and responses to therapy to facilitate therapeutic intervention.
- Deployed to multiple hospitals or emergency departments.
- Home nursing cases for dressing or NG tube insertions.
- Cardiac Clinic placements.
Enrolled Nurse
TTSH
07.2004 - 02.2007
- Performed routine wound care and dressing changes on schedule.
- Taking parameters of patient for routine or post surgery observation
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Carry out orders, changes for patients during shift.
- NG Tube insertion & feedings.
- Assisting Staff Nurses with collapse cases or sending patients to surgery.
Education
No Degree - NITEC IN NURSING
ITE BISHAN
ITE BISHAN07-2004
Skills
- Scheduling of cases via level of urgency
- Patient allocation for optimal workflow
- Medical billing to ensure all cases are billed correctly and constantly review charges to ensure no shortchange to clinic
- Healthcare administration - Learnt all policies related to panel insurance in order to assist patient better
- Supply coordination - Consumables & medication ordering to ensure clinic is able to function well
- Vendor relations - Source out for vendor relevant to cases & clinic
- Bookkeeping oversight - maintain monthly accounting books to ensure all good for accountant to review
Timeline
Clinic Manager
Radhika Breast & General Surgery
06.2015 - 04.2025
Clinic Nurse
Vena Cava PTE LTD, MY Orthopaedic Clinic
06.2008 - 06.2015
PRIVATE NURSE
SUE PRIVATE NURSE AGENCY
03.2007 - 05.2008
Enrolled Nurse
TTSH
07.2004 - 02.2007
No Degree - NITEC IN NURSING
ITE BISHAN
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