Wei Jiang Ho
Summary
Experienced problem-solver with strong analytical skills and a talent for team building and leadership. Demonstrated ability to make quick, high-quality decisions to drive company success. Adept at fostering positive connections with clients to drive upsell and reduce churn. Pursuing new role where expertise in digital solution selling and healthcare information technology will be valued.
Overview
19
19
years of professional experience
Work History
Regional Director (Southeast Asia), Health
Elsevier
01.2020 - Current
- Lead a cross-functional team of 12 FTEs in Sales, Customer Engagement, Marketing and Content
- Grew business revenue at a consistent 10-12% on a YoY basis, converting white space customers and successfully upselling existing accounts in mature markets like Thailand
- Reduced attrition rate from >10% to 3-5% in 2 years via higher price uplifts, tailor client engagement and more rigorous renewal planning
- Built $1.5m pipeline for our newest clinical decision support tool ClinicalKey AI launched in Singapore in 2024, leveraging my network of senior hospital leaders (SingHealth, NHG, NUHS). Demoed to 18 sites, 8 agreed to trial.
- Decreased labor costs by 8% by streamlining organizational structure - Simplified team hierarchy by reducing number of managers, combined sales territories, and managed out under-performers
Strategy & Business Development Director (APAC)
Elsevier
07.2014 - 12.2019
- Supported APAC Health MD to coordinate annual APAC Strategy & 3-Year Ops Plans for presentation to CEO and Board
- Oversaw turnaround of under-performing business units, working with local teams to uncover root causes, plan mitigations and track implementation progress
- Evaluated competitive landscapes to inform strategic decisions regarding partnerships, sales strategy and M&A.
- Identified new market opportunities and customer segments, expanding product offerings and growing sales for our regional and segment leads
- Led organizational change initiatives, resulting in a more agile and responsive workforce
Senior Consultant
Roland Berger Strategy Consultants
06.2011 - 06.2014
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Helped a container shipping company identify cost saving measures in fuel procurement, trimming costs by 15% (e.g. fuel grade mix; route optimization; leakage control)
- Formulated business plan for an automotive player looking to grow market share. Introduced measures to improve brand awareness and sales productivity, contributing to market share growth of 3% in under one year
- Worked with an FMCG company to develop a GTM strategy for a new supplement line launching in SEA - Assessed distribution landscape; Analyzed trade terms with retailers and distributors
Assistant Director
Ministry of Foreign Affairs
05.2005 - 05.2011
- Supervised a team managing Singapore's bilateral relations with countries in South Asia and Southeast Asia. Analyzed socio-political and economic trends to evaluate impact on Singapore's strategic interests.
- Coordinated with local economic agencies to promote national interests in international organizations like WTO and the World Bank
- Appointed as Covering Special Assistant to Minister for Foreign Affairs George Yeo from 2008-2009; coordinated arrangements for Minister's overseas visits and activities
Education
MBA -
INSEAD
05.2011
Bachelor of Arts - International Relations & Economics
Stanford University
06.2003
Skills
- Strategic Planning
- Client Relationships
- Revenue Growth
- Change Management
- Business Leadership
- Customer Retention
Languages
English (Native)
Mandarin (Fluent)
French (Fluent)
Personal Information
Nationality: Singaporean
Timeline
Regional Director (Southeast Asia), Health
Elsevier
01.2020 - Current
Strategy & Business Development Director (APAC)
Elsevier
07.2014 - 12.2019
Senior Consultant
Roland Berger Strategy Consultants
06.2011 - 06.2014
Assistant Director
Ministry of Foreign Affairs
05.2005 - 05.2011
MBA -
INSEAD
Bachelor of Arts - International Relations & Economics
Stanford University
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