Vivien Wong
Summary
Driven, experienced HR & Sales Manager with 10+ years of experience in management capacity, sales and human resource management.
Well-honed listening skills and competitive sales drive, problem-solving attitude to uncover needs and overcome challenges to close sales and achieve sales goals.
Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.
Overview
17
17
years of professional experience
Work History
Human Resource Manager
Eighteen Chefs
01.2017 - Current
- Manage the whole spectrum of human resource work functions from recruitment to staffing, human relations management and payroll .
- Facilitate onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Manage manpower staffing and work closely with Operations on staffing issues to ensure staff productivity and efficient operations of stores
- Manage and handle employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Manage payroll and manpower cost effectively.
- Manage compensations and benefits as well as staff retention
- Manage performance reviews and motivational strategies to manage and increase productivity and retention
Sales Manager
Design Junction
01.2007 - 01.2016
- Responsible for the development of new business accounts and generate new leads by identifying needs and offering services.
- Maintain relationships with customers, manage customer relations issues, enabling quick resolution, and client satisfaction.
- Work with designers to prepare design proposal and deliver presentation on products and services.
- Prepare sketches and cost proposal for client presentation
- Manage all aspects of from pitching to conclusion of projects.
- Built relationships with customers and community to establish long-term business growth.
Education
Bachelor of Business in Business Administration -
RMIT University
Diploma in Electronics, Communication & Computer Engineering -
Nanyang Polytechnic
Skills
- Sales Development
- Customer Service
- Profitability Optimization
- Operations Management
Personal Information
- Date of Birth: 08/16/82
- Nationality: Singaporean
Timeline
Human Resource Manager
Eighteen Chefs
01.2017 - Current
Sales Manager
Design Junction
01.2007 - 01.2016
Bachelor of Business in Business Administration -
RMIT University
Diploma in Electronics, Communication & Computer Engineering -
Nanyang Polytechnic
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