Vivien Chua
Singapore
Summary
I am an aspiring Finance Professional, grounded in a robust understanding of Economics and Finance. My career is bolstered by practical experience in customer service, audit, and sales, showcasing a multifaceted skill set. I thrive under high-pressure environments and am always eager to shoulder additional responsibilities to ensure the achievement of team objectives. My dedication and adaptability make me an asset to any financial team.
Overview
7
7
years of professional experience
Work History
SENIOR SERVICE CREW
Overeasy
12.2020 - Current
- Collaborated with team members to meet high standards of service during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Trained new team members on procedures, customer service, and sales techniques.
- Documented customer orders and conveyed special requests to kitchen staff.
AUDIT INTERN
PKF
01.2020 - 06.2020
- Assisted in the preparation of high-quality audit workpapers, maintaining attention to detail and organization throughout each engagement.
- Provided assistance in researching complex accounting issues encountered during audits, applying relevant guidance to arrive at appropriate conclusions.
- Assisted in office administration and client communication to help manage auditors' workload.
SALES PROMOTER
Benefit Cosmetics
01.2020 - 01.2020
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Created and perfected various pitch promotions to attract customers toward products.
SALES FLOOR ASSOCIATE
Swarovski
12.2017 - 04.2018
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
Education
Bachelor of Business - ECONOMICS AND FINANCE
ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY (RMIT)
Diploma - ACCOUNTANCY
NGEE ANN POLYTECHNIC
Skills
- TEAMWORK AND COLLABORATION
- PROBLEM-SOLVING
- MICROSOFT EXCEL
- DATA ENTRY
- FINANCIAL DATA INTERPRETATION
- ANALYTICAL AND CRITICAL THINKING
- TASK PRIORITIZATION
- DEPENDABLE AND RESPONSIBLE
- ECONOMIC ANALYSIS
- R
- SAP
Websites
Languages
Chinese (Mandarin)
English
Personal Information
Nationality: Singaporean
Awards
Character and Citizenship Education Award (Self-Directed Learner)
Voluntaryworkexperience
Student Volunteer for National Youth Council, 11/01/15 - 12/31/15
Provided support and assistance with additional tasks and special projects such as sales of T-Shirts and cookies.
Timeline
SENIOR SERVICE CREW
Overeasy
12.2020 - Current
AUDIT INTERN
PKF
01.2020 - 06.2020
SALES PROMOTER
Benefit Cosmetics
01.2020 - 01.2020
SALES FLOOR ASSOCIATE
Swarovski
12.2017 - 04.2018
Diploma - ACCOUNTANCY
NGEE ANN POLYTECHNIC
Bachelor of Business - ECONOMICS AND FINANCE
ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY (RMIT)
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