Vikhram Chandra
Singapore
Summary
Award-winning, Self-Driven Safety & Security professional with a Double Diploma in Security and Fire Safety Management. Among Singapore's youngest Assistant Safety & Security Managers in hospitality, with multiple accolades for excellence. Skilled in leading operations, enforcing protocols, managing emergencies, and ensuring regulatory compliance. Also a licensed and proficient Private Investigator with expertise in surveillance, intelligence gathering, and dispute resolution. Combines strong leadership and investigative precision to deliver effective, high-impact safety and security solutions in fast-paced, high-risk environments.
Overview
13
13
years of professional experience
33
33
Certification
Work History
Assistant Security & Safety Manager (Fire Safety Manager / WSH Manager)
Millennium Hotels & Resorts - M Hotel Singapore City Centre
Singapore
04.2024 - Current
- Successfully transitioned into an expanded role overseeing both security as well as safety operations and fire safety compliance, following redesignation from Assistant Security Manager to Assistant Security & Safety Manager on 1 April 2025.
- Appointed as the Hotel's Workplace Safety & Health Manager as well as the Fire Safety Manager.
- Oversee and manage all workplace safety, security & fire safety operations within the HRI (High Risk Installation) classified hotel's premises, ensuring compliance with all local regulations and company policies and to ensure enforcement of all company policies and procedures at all times.
- Develop and implement security procedures, including surveillance systems, access control, and emergency response / crisis management protocols such as Hotel's Crisis Manual, Business Continuity Plan, Emergency Response Plan etc.
- Appointed WSH Manager for the Hotel. Spearheading the entire Workplace Safety & Health portfolio of the hotel. Promote WSH through monthly meetings, sharing sessions & incentives. Attained bizSAFE Level 3, bizSAFE Level 4 & WSH Influencer Award (First Hotel to achieve this Award in Singapore) for the Hotel.
- Acted as the Fire Safety Manager, ensuring full compliance with the Fire Safety Act, including submission of Fire Certificate renewals and liaison with fire safety contractors. Spearheaded fire safety drills and evacuation exercises in collaboration with local authorities, achieving full participation and improved response times.
- Enhanced guest and tenant safety protocols in high-risk zones (e.g., carparks, service areas), improving feedback and satisfaction scores.
- Trained and supervised a team of security officers, emphasizing customer service, professionalism, and emergency response.
- A contemporary hotel near the financial district, M Hotel Singapore offers 415 rooms, suites & serviced apartments designed for both business & leisure travellers.
- Contact: Gerald Chan (Executive Assistant Manager - Rooms) / Shamsuri Bin Subani (Manager of HSSE) 9339 3867 / 9339 3874
Assistant Security Manager (415 Keys)
Millennium Hotels & Resorts (MHR) - M Hotel Singapore City Centre
Singapore
08.2023 - Current
- Oversee and manage all workplace safety, security & fire safety operations within the HRI (High Risk Installation) classified hotel's premises, ensuring compliance with all local regulations and company policies and to ensure enforcement of all company policies and procedures at all times.
- Develop and implement security procedures, including surveillance systems, access control, and emergency response / crisis management protocols such as Hotel's Crisis Manual, Business Continuity Plan, Emergency Response Plan etc.
- Train and supervise security personnel, including hiring, scheduling, and conducting performance evaluations and job competency evaluations. Identify team members with potential leadership qualities for grooming to the next rank.
- Keep abreast of developments within the hotel and community as they relate to security as well as to maintain excellent relationships with local law-enforcement agencies. To also keep abreast of current local laws and regulations as they relate to the hotel, particularly in the areas of guests, patrons, employees' rights as well as Workplace Safety, Private Security & Fire Safety.
- Appointed WSH Champion for the Hotel. Spearheading the entire Workplace Safety & Health portfolio of the hotel. Promote WSH through monthly meetings, sharing sessions & incentives. Attained bizSAFE Level 3, bizSAFE Level 4 & WSH Influencer Award (First Hotel to achieve this Award in Singapore) for the Hotel.
- Establish effective employee relations & maintains the highest level of professionalism, ethic and attitude towards all Hotel Guests, Clients, Employees & Heads of Department.
- Lead the Security Department in all matters during the absence of the Manager of HSSE. To attend daily management-level meetings as and when required. Appointed SGSecure Representative, Sustainability Committee Member & 2nd SSWG Liaison Person for the Hotel.
- Ensure that all administrative department taskings such as staff leaves, claims, overtime, attendance are duly & thoroughly completed accordingly and records are kept as per MHR's operating guidelines.
- Ensure all administrative matters of the Security Department are managed efficiently & as per operating procedures such as procurement, CAPEX matters as well as leave applications, updating of SOPs & procedures etc.
- Millennium Hotels and Resorts is a global hospitality management group, with 125 hotels in over 22 countries.
- Contact: Shamsuri Subani (Manager of Health, Safety, Security & Environmental) - M Hotel Singapore City Centre
Safety & Security Executive (367 Keys)
Pan Pacific Hotels Group (PPHG) - PARKROYAL COLLECTION Pickering (PRSPS)
Singapore
03.2023 - 08.2023
- Ensures the Security Officers are at areas of their assignment at all times to look out for any suspicious loiterers or articles. To assist with any follow-up actions if management intervention is required.
- Assist the Security Manager in reviewing all Security Operational Procedures, Crisis Mitigation & Hotel Incident Response plans to ensure relevancy & compliance to the various laws, regulations & industry standards.
- Possess two TripAdvisor reviews on providing excellent guest service despite not being a FOH (Front Of House) team member and while serving during confirmation period. Managed & Involved in several VIP arrivals & events.
- Possess extensive knowledge in emergency contingency plans, policies & procedures, as well as Security Industry's Policies and Regulations.
- Work closely with Government Agencies on all required instances, such as NDP 2023 Security Enhancement.
- Maintain & strive for high levels of positive guest and colleague interactions with good working relationships.
- Drive the security department towards striving for being aligned with PPHG'S Goals and Values concurrently for operational excellence as well such as Team Building, Refresher Quizzes, Currency Check etc.
- Possess outstanding knowledge of all duties such as Lobby, Operations & FCC, including Hotel Systems such as Vingcard, Elsafe, Carpark & Barriers System, Fire Alarm System, Panic Alarm as well as other Hotel Security & Fire Safety Systems.
- Assist the Security Manager in all Security, Fire Safety & Workplace Safety and Health matters such as Risk Assessment, Investigations, Witness Interviews, Cash Escort, Management of Incident Reports etc.
- To investigate onsite security breaches, which extends to the preparation of reports, follow-up actions and recommendation of improvement plans to prevent future occurrences and immediate remedy in any discovered lapses.
- Work closely with all department representatives in the Safety Committee, utilizing current resources to further drive and maximize the ongoing development of the hotel's safety culture & maintain compliance to all WSH laws and regulations.
- The Pan Pacific Hotels and Resorts is a hospitality company headquartered in Singapore and founded in 1975. It is a subsidiary of developer UOL Group and operates more than 20 luxury hotels, resorts and serviced suites across Asia, North America, Oceania, and Europe.
- Contact: Colin Quek (Safety & Security Manager) - PARKROYAL COLLECTION Pickering +65 86886896
Security Operations Executive
Singtec Security Pte. Ltd
Singapore
05.2021 - 03.2023
- Manage & provide effective leadership to all sites' security personnel as a member of Singtec Security's Key Appointment Holders via effective management, training and deployment of the officers to ensure compliance to contractual headcount, proficiency of officers, and compliance to security SOPs and procedures.
- Manage and provide leadership to all security incidents and emergencies at Detec & Singtec's sites 24/7 & maintain excellent relationships with clients. Attend, manage & handle all workplace related grievances & disciplinary issues without affecting operational capabilities.
- Report periodically to the Managing Director & Director of Operations on all operational related matters including other matters such as identifying potential avenues of revenue streams, recommendations to slash operational costings etc.
- Possess working knowledge of Security Industry related matters & related security laws and procedures such as MHA's TVRA, BCP, PSI Act, Fire Safety Act, WSH Act etc. as well as to inculcate a safety & security-conscious workforce.
- Assist Leadership in reviewing all documentations and plans such as Business Continuity Plans, Crisis and Incident Management Plans, Security Policies & Procedures to enhance efficiency, productivity, maintain relevancy & ensure compliance with local laws.
- Plan, direct & coordinate security activities to safeguard Singtec's & Detec's assets, employees as well as clients, stakeholders at contracted sites. Ensuring adherence of policies and regulations by conducting site visits, mentoring staffs, working closely with clients to ensure highest quality of security services provided.
- Attend and investigate all major incidents, liaise with and be the point of contact for all law enforcement authorities and identify any possible weaknesses to make recommendations to improve the physical security of each contracted site's location. Analyze and evaluate security operations to identify risks and opportunities for improvement.
- Responsible for the discipline, ethics, and code of conduct for all operations department personnel as well as site security officers. Ensure the highest standard of turnout and bearings for all security personnel under my charge.
- Engage in SAGE / SACE Gradings Bi-annually. Engage actively in recruitment efforts to maintain a healthy strength of trained security officers to be deployed to contracted sites.
- Incorporated in 1996, Singtec Security has a stellar client track record with numerous esteemed projects and accomplishments under its belt.
- Contact: Mr. Junaidi Bin Aman (Director, Singtec Security Pte Ltd)
Security Team Lead (COVID-19 Facility Operations - Start Up Team)
Royal Security Management Services Pte Ltd (Sub-Contracted by CERTIS Protection)
Singapore
04.2021 - 05.2021
- Security Team Lead called upon by the Director of Royal Security Management Services Pte Ltd to manage the entire Covid-19 security operations portfolio of Dorsett Hotel Singapore.
- Manage a diverse & high performance team of 16 personnel in all aspects of Security Operations that are carried out within the hotel premises. Ensure that timely security response is rendered upon requirement.
- Manage & execute the hiring, interviewing and deployment of all security personnel that are to be deployed for duty on-site. To advise Royal Security's Human Resources Department in all aspects of hiring and recruitment matters.
- Guide, monitor and lead the 16-man security team deployed in shifts on-site in all security related matters, trainings and taskings effectively & efficiently by utilizing exceptional people management skills & security operational experience.
- Identify and propose purposeful recommendations to Dorsett Management as well as Royal Security Management to improve in the relevant areas of Security Operations.
- Work closely with Dorsett's In-House Security Team to address all security related matters. To also serve as the POC for CERTIS and SPF during all audit checks, competency evaluations & all security related matters.
- Royal Security is a well-organized & dynamic unit capable of providing exceptional service in Security with more than 37 years of industry experience.
- Contact: Jessie Khoo, General Manager, Dorsett Singapore (jessie.khoogan@dorsetthotels.com)
Security Operations Executive
Singtec Security Pte. Ltd
Singapore
04.2020 - 04.2021
- Promoted throughout the ranks from Security Officer to Operations Executive. Responsible and accountable for effectively managing the day to day security operations at all of AES Contracted sites by providing the highest quality, compliant & professional security services to AES's clients. To take charge of AES's Command Centre.
- Managed 11 sites with more than 70 Security Officers deployed to island-wide assignments, inclusive of Covid-19 Sites (GQF, SIF, CCF, SHN, SDF) as well as Events. Possess IT and Security Systems Skills such as email on smart phones, Excel rosters, CCTV handling/operations etc.
- Be operationally-responsive 24/7, provide the first line of management for all AES security officers in the event of major incidents at any contracted clients' sites.
- Conduct performance checks & supervisory visits on all AES officers at AES' contracted sites, attend client briefings and ensure implementation of new policies and procedures.
- Manage and review all safety & security procedures such as conducting Risk Assessments, Access Control, Patrolling, Facility Inspections, Visitor Management, Surveillance etc. To lead all investigations, review and report incidents and breaches, and resolve emerging issues quickly & efficiently.
- All Elite Security Pte Ltd offers a full suite of security services covering security consultancy, equipment and security management.
- Contact: Mr. Joseph Sundram (Director, Singtec Security Pte Ltd)
Naval Warfare System Expert (Military Expert, Archer-Class Submarines & Endurance-Class Landing Ship Tank)
Republic of Singapore Navy (RSN)
Singapore
06.2015 - 04.2020
- Served onboard both Endurance-class Landing Ship Tank (LST) as an Electrical and Control Systems Specialist & Archer-class Submarine as an Engineer (Electrical & Mechanical). Took on Additional Training & Certified in Naval Operations Logistics Sector.
- CAT 1 Cleared by the Military Security Department during my tenure as an Engineer in RSN's Submarines.
- Undertook in Royal New Zealand Navy's 75th Anniversary cum Fleet Review 2016 held at Auckland. 2nd OIC for Quarterly Equipping Exercise for all New Naval Trainees into RSS Panglima since 2019.
- Responsible for the Operation & Basic Maintenance of Critical Shipboard Systems not limited to HVAC, Fire (FM200, Halon), Sea & Freshwater, Compressed Air, Lubrication Oil, Aviation Fuel, Power Generation & Main Engines.
- Serve as a member of the Ship or Sub's emergency response team in critical emergencies not limited to Fire, Flooding, Power Loss etc.
- Supervise and ensure safety of vessel maintenance and repair works regardless in sea or harbour.
- Assist with all necessary audits in the areas of Platform Technology Systems.
- Due to the confidentiality & sensitivity of submarine operations, some duties and roles undertaken during my tenure are unable to be indicated down.
- The Republic of Singapore Navy is the naval service branch of the Singapore Armed Forces.
- Contact: Suriamurthy Kuppusamy, Marine Engineer (RSS Archer), Yeo Kun Long, Chief ECS (RSS Resolution)
Education
Diploma - Security & Fire Safety Studies
Temasek Polytechnic
03.2024
WSQ Diploma - Security Management
Temasek Polytechnic
08.2022
Higher Nitec - Electrical Engineering
ITE College East (Simei)
04.2015
GCE "N" Levels - undefined
St. Patrick's School
12.2012
Skills
- Security Operations & Management
- Environment
- Health & Safety
- Security Administration
- Hospitality & Guest Services
- Classified Environments
- Leadership
- Team Leading
- People Management
- Honesty
- Integrity
- Microsoft Office
- Investigations
- Negotiation
- Liaison
- Incident & Crisis Management
- Adaptability
- Resourcefulness
- Client Relationship Management
- Multitasking
- Report Writing
- Recruitment
- Staffing
- Hiring
- Problem-Solving
- Development & Evaluation of SOPs
- Training & Development
- Security Equipment Management
- Security Risk Management
- Security Industry Awareness
- Sustainability
- VIP/VVIP Management
- Project Management
- Tactfulness
- Persuasion
- Reliability
- Communication
- Critical Thinking
- Interpersonal
- Conflict Resolution & Management
- Empathy
- Public Speaking
- Motivated
- Analytical Thinking
Certification
- Fire Safety Manager (FSM), 2022-10-01, Present
- Chief Security Officer (PWM CSO), 2025-07-01, Present
- Train-The-Trainer, 2024-10-01, Present
- CERT Tier 1 (High Risk Installation) - Full Qualification, 2024-06-01, Present
- Millennium Hotels & Resorts Data Protection Training, 2023-11-01, 2023-11-01
- Millennium Hotels & Resorts Corporate Orientation Training, 2023-08-01, 2023-08-01
- Occupational First Aid (CPR + AED), 2023-06-01, 2025-06-01
- PPHG Corporate Orientation Training, 2023-03-01, 2023-03-01
- PPHG Service Recovery Training, 2023-04-01, 2023-04-01
- WSQ Diploma in Security Management (PWM CSO), 2022-02-01, 2022-08-01
- Certificate in Fire Safety Management & Security (DSFSS), 2022-10-01, 2023-03-01
- Workplace Safety & Health (WSH) - bizSAFE Level 2 & 4, 2022-03-01, 2022-05-01
- WSQ Advanced Certificate in Security Supervision (PWM SSS), 2022-01-01, 2022-11-01
- WSQ Certificate in Security Operations (PWM SSO), 2020-02-01, 2020-11-01
- ISO 45001:2018 Health & Safety Management System Internal Auditor, 2023-01-01, 2023-01-01
- ISO 14001:2015 Environmental Management System Internal Auditor, 2023-01-01, 2023-01-01
- ISO 9001:2015 Quality Management System - Internal Auditor, 2022-10-01, 2022-11-01
- WSQ Executive Protection (Provide People Protection Services), 2022-11-01, 2022-11-01
- Red Teaming Officer Course (RTOC), 2022-06-01, 2022-09-01
- CERT (SMC/SIC) Qualification, 2021-06-01, 2022-09-01
- Private Investigator (PI), 2022-04-01, 2022-04-01
- Certificate in Security Studies (DSFSS), 2022-05-01, 2022-09-01
- Certificate in Security Business Studies (DSFSS), 2021-10-01, 2022-04-01
- Certificate in Management Fundamentals (DSFSS), 2021-04-01, 2021-10-01
- Safe Management Measures - Preparing the Workplace for Covid-19, 2021-06-01, 2021-06-01
- WSQ Conduct Security Screening using X-Ray Machine (CSS-X), 2020-10-01, 2020-10-01
- WSQ Conduct Security Screening of Person & Bag (CSSPB), 2021-08-01, 2021-08-01
- WSQ Perform Security Duties at Protected Areas & Protected Places (PAPP), 2020-11-01, 2020-11-01
- WSQ Conduct Crowd & Traffic Control (CCTC), 2020-07-01, 2020-07-01
- Royal Australian Navy's Submarine Escape Training (SET), 2017-09-01, 2017-09-01
- Basic Fire Fighter (SCDF), 2017-01-01, 2017-01-01
- Certificate of Service: Completion of Full-Time National Service (Conduct: Very Good), 2015-07-01, 2020-03-01
- Republic of Singapore Navy - Basic Specialization Course 1 & 2 (Electrical & Control Systems), 2015-12-01, 2017-03-01
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Chinese
Beginner (A1)
Indonesian
Upper intermediate (B2)
Awards
- Employee Of The Year, 2024, Millennium Hotels & Resorts
- Strong Partnership Award (SSWG Anson Cluster), 2025, Singapore Police Force
- National Safety & Security Watch Group (NSSWG) Individual Award, 2024, Singapore Police Force
- WSH Influencer Award (First Hotel in Singapore to Achieve this Award), 2024, Workplace Safety & Health Council
- Embrace Award, 2024-10-17, City Developments Limited (CDL)
- Bravery Award, 2024, Singapore Hotels Association
- Certificate of Commendation (CERT/HRI Audit 2024), 2024, Millennium Hotels & Resorts
- BizSAFE Level 4, 2024, Tripartite Alliance for Workplace Safety & Health
- BizSAFE Level 3, 2024, Tripartite Alliance for Workplace Safety & Health
- Employee of the Month (January 2024), 2024, Millennium Hotels & Resorts - M Hotel Singapore City Centre
Timeline
Assistant Security & Safety Manager (Fire Safety Manager / WSH Manager)
Millennium Hotels & Resorts - M Hotel Singapore City Centre
04.2024 - Current
Assistant Security Manager (415 Keys)
Millennium Hotels & Resorts (MHR) - M Hotel Singapore City Centre
08.2023 - Current
Safety & Security Executive (367 Keys)
Pan Pacific Hotels Group (PPHG) - PARKROYAL COLLECTION Pickering (PRSPS)
03.2023 - 08.2023
Security Operations Executive
Singtec Security Pte. Ltd
05.2021 - 03.2023
Security Team Lead (COVID-19 Facility Operations - Start Up Team)
Royal Security Management Services Pte Ltd (Sub-Contracted by CERTIS Protection)
04.2021 - 05.2021
Security Operations Executive
Singtec Security Pte. Ltd
04.2020 - 04.2021
Naval Warfare System Expert (Military Expert, Archer-Class Submarines & Endurance-Class Landing Ship Tank)
Republic of Singapore Navy (RSN)
06.2015 - 04.2020
Diploma - Security & Fire Safety Studies
Temasek Polytechnic
WSQ Diploma - Security Management
Temasek Polytechnic
Higher Nitec - Electrical Engineering
ITE College East (Simei)
GCE "N" Levels - undefined
St. Patrick's School