Vamsikrishna Dasireddy
Summary
Well versed with Market data application(Asset Control) in Banking (Capital Markets)domain with 13 years of Experience.
Adept at system monitoring and escalation handling, leading Application/Production Support team at Credit Agricole Corporate & Investment bank.
Significantly improved service delivery to business/application users. Expert in coordinating with cross-functional teams and implementing efficient solutions.
Demonstrated excellence in stakeholder communication,Incident & problem management, ensuring operational excellence and business readiness.
Overview
13
13
years of professional experience
Work History
Application/Production Support Team Lead
Adecco Personnel Pte Ltd (Credit Agricole CIB)
04.2022 - Current
- Production Support or Application Support for reference data application users like MDA (Market data Administration) and MRP (Market Risk Parameters) for CARD application which is golden source of Market Data to Credit Agricole Corporate & Investment bank
- Monitoring the Static & Pricing data acquisitions from external sources like Reuters,Bloomberg and MARKIT for instruments like Liquid & Credit bonds, FX rates,Interest Rates,Equities and corporate actions etc.
- Once data received, consolidated & validated, responsible for data distribution to internal systems like Murex,Summit,Apex,Calypso, Kondor and to other internal systems
- Handling issues raised by business users in terms of rate discrepancies, missing data, application accessibility etc.
- Monitoring sensitive process like wizard or web service calls for bond creation and distribution to respective down stream
- Handling incident communications effectively with stake holders during P1 & P2 severity incidents.
- Handling daily calls with in the team to understand ongoing issues or topics or handover topics.
- Handling weekly calls with business users to address their queries or issues pending with support team during week.
- Extracting and preparing weekly report on requests/incidents handled by each team member to understand the workload, ticket quality and submitting to line manager.
- Created wiki documents for procedures to follow on specific investigations or procedure to solve known issues to help new joiners
- Reviewing Disaster recover plans with Dev & Infra teams and performing the tests after fail over (twice in early).
Application Support Specialist
Capco Technologies Pvt Ltd
08.2016 - 04.2022
- Resolved incidents impacting service delivery.
- Implemented changes in production environment by coordinating with other infrastructure teams like UNIX,DBA etc.
- Implemented solutions using problem management techniques for critical problems.
- During severity incidents managed communications effectively to business users, down streams and management by providing accurate and transparent updates with possible ETA
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Provided training to end users on new and updated systems and software.
- Provided 24/7 support for reference data application, file and data feeds and batch processes to prevent impact to business.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
Production Support Analyst
Capgemini India Pvt Ltd
07.2011 - 08.2016
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Wrote minor SQL scripts as part of user data extraction requests and issue investigation process
- Provided 24/7 support for MARKET RISK application, file and data feeds and batch processes to prevent impact to business.
- Continuous Monitoring by using tools like ITRS
- Used BMC Remedy tool to track, maintain and update tickets.
Education
Master of Computer Applications -
Sri Venkateswara University
Tirupati, India04-2008
Skills
- System monitoring
- Escalation handling
- Application support
- Market Data Management
- Scripting Languages- Shell Scripting ,Python & Formula Engine (FE)
- SQL
- Operating Systems -Linux, Windows 2019
- Incident & Problem management
- Team work & Collaboration
- Training & mentoring
Tools
- Asset Control (Market/reference data processing)
- SQL Developer
- Putty
- Control M
- CFT,MQ & kafka
- ITRS
- ELK
- Argo CD
- CARD API
- JIRA & BMC Remedy for ticketing
Accomplishments
- Having 13 years of experience in Oracle with Unix, production & Application support Market Data.
- Having around 3 years of experience in Singapore & short period of experience in client location which is Paris, France
- Managing team of 6 production associates, overseeing productive production process and meeting SLAs.
- Incident Management: Handled incidents affecting service delivery.
- Change management: Implemented necessary changes in production environments addressing major issue fixes.
- Problem Management: Utilized problem management techniques to resolve high-priority issues.
- Develop Automation scripts: Designed automation scripts to enhance system surveillance using SQL & Unix.
- Streamlined troubleshooting processes, leading to faster resolution times for end users.
- Developed standard operating procedures for the team, improving overall consistency and quality of work.
- Collaborated with other team leads to identify bottlenecks and implement effective solutions.
- Led process improvement initiatives, resulting in increased output without sacrificing quality standards.
- Proactively identified root causes behind delays or inefficiencies in the production line.
Timeline
Application/Production Support Team Lead
Adecco Personnel Pte Ltd (Credit Agricole CIB)
04.2022 - Current
Application Support Specialist
Capco Technologies Pvt Ltd
08.2016 - 04.2022
Production Support Analyst
Capgemini India Pvt Ltd
07.2011 - 08.2016
Master of Computer Applications -
Sri Venkateswara University
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