Biswaranjan Bhol
Summary
Dedicated and results-driven L2 Support Engineer with 6 years of experience in providing technical support to on premise and cloud based applications.
Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Production Support Team Lead
Transformhub Pte Ltd
07.2022 - Current
- Enhanced production efficiency by streamlining processes and implementing new technologies.
- Reduced downtime for equipment by implementing a proactive maintenance schedule.
- Increased team productivity through regular training sessions and performance evaluations.
- Proactively working on resolving issues before they impact the client with help of creating automated alerts.
- Communicate with Incident management and business regarding impact of issues and estimated time until such issues are fixed.
- Managed daily production schedules, ensuring on-time completion of projects and tasks.
- Provided ongoing support to team members, addressing concerns and resolving issues promptly.
- Proactively identified root causes behind delays or inefficiencies in the production line.
- Provided L2 support for both on premise and cloud based applications.
- Set up proactive monitoring by using Cloudwatch, grafana to teams/slack.
Client Onboarding API Analyst
UOB
12.2021 - 07.2022
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Identified and resolved problems through root cause analysis and research.
- Supported in customer's SSL certificate rotation on both non-prod and prod environments.
- Managed to increase the efficiency in daily health check by automating the API checks.
Application Support Analyst
TransformHub Pte Ltd
01.2020 - 12.2021
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
- Streamlined support processes for improved end-user experience and reduced resolution times.
- Collaborated with cross-functional teams to develop, test, and implement software updates and patches.
- Improved application stability through proactive monitoring, issue identification, and prompt resolution of incidents.
- Contributed to application testing efforts, identifying defects and collaborating with developers on fixes prior to release.
Senior Support Analyst
Sapiens
02.2018 - 12.2019
- Collaborated with development teams for seamless integration of testing efforts, resulting in faster issue resolution.
- Reduced testing timeframes by automating repetitive test cases using industry-leading tools.
- Mentored junior team members to develop their skills and improve overall team performance.
- Documented procedures for troubleshooting common issues, contributing to a more efficient support process.
- Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
- Improved customer satisfaction by providing timely and effective technical support to endusers.
Senior Test Analyst
Cognizant Technologies Solutions
03.2014 - 11.2017
- Improved testing processes by implementing new test strategies and methodologies.
- Enhanced software quality by identifying and resolving critical defects before product release.
- Collaborated with development teams for seamless integration of testing efforts, resulting in faster issue resolution.
- Reduced testing timeframes by automating repetitive test cases using industry-leading tools.
- Provided comprehensive reporting of test results to stakeholders, enabling informed decisionmaking.
- Supported successful product launches with thorough end-to-end testing of all features and components.
Education
Bachelor of Technology - Electronics And Communications Engineering
Gandhi Institute For Technology
Bhubaneswar, Odisha, India08.2012
Skills
- Application Support
- API gateways(Tyk, Flex, WSO2)
- Continuous Learning
- Root Cause Analysis
- Team Leadership
- ITIL Knowledge
- System Monitoring
- Incident Management
- Java, MySQL, Linux
- AWS services,
Certification
- Solutions Architect Associate, AWS - May 21-May 24
- ITIL 4 Foundation, PeopleCert, Jan 22-Jan 25
- SCA, Salesforce, Oct 2020
Timeline
Production Support Team Lead
Transformhub Pte Ltd
07.2022 - Current
Client Onboarding API Analyst
UOB
12.2021 - 07.2022
Application Support Analyst
TransformHub Pte Ltd
01.2020 - 12.2021
Senior Support Analyst
Sapiens
02.2018 - 12.2019
Senior Test Analyst
Cognizant Technologies Solutions
03.2014 - 11.2017
Bachelor of Technology - Electronics And Communications Engineering
Gandhi Institute For Technology
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