Trang Vu
Summary
With a proven track record at GLEXUS Security Products Distribution Pte Ltd, I excel in operations management and problem-solving, driving operational efficiency and enhancing customer relationships. My leadership has significantly contributed to strategic planning and the development of high-performing teams, showcasing a blend of hard and soft skills vital for managerial success.
Overview
10
10
years of professional experience
Work History
Operations Manager Cum HR/Assistant Finance Manager
GLEXUS Security Products Distribution Pte Ltd
03.2024 - Current
- Company Overview: (A member of GLEXUS Group)
- Analyses, compile and present management information for managerial decision-making
- Manage a documented system of accounting policies and procedures
- Analyses customers' feedback to understand areas for improvement and present the findings to senior management
- Manage customers' concerns
- Monitor responses to customer requests and queries to minimize gaps in customer service delivery
- Organize communication and sharing sessions on good work practices
- Propose creative methods to improve business processes
- Research on customer needs to improve customer relationships and experience
- Plan and coordinate the annual financial audit process
- Manage the recruitment and selection process
- Support current and future business needs through the development, engagement, motivation and preservation of human capital
- Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
- Maintain pay plan and benefits program
- Assess training needs to apply and monitor training programs
- Develop and implement HR strategies and initiatives aligned with the overall business strategy
- Lead and engage employees in daily management to drive sustainable, continuous improvements in safety, quality and productivity, and to ensure on-time delivery
- Manage career development for operations team
- Manage strategic relationships with internal and external partners and vendors
- Maximise productivity within the maintenance environment through sound scheduling and planning
- Provide leadership, guidance and direction to the section managers across functional areas
- (A member of GLEXUS Group)
Property Executive
CBM Pte Ltd
07.2022 - 03.2024
- Assist in staff training and development activities
- Keeping, maintaining and updating of personal file / records of employees, job descriptions, increment and renewal of employment contract
- Ensure dissemination of email correspondence from HR Division, Finance & other Divisions
- Follow up enquiries by clients and staffs
- Organizing and maintaining personnel records
- Updating internal HR databases
- Preparing HR documents
- Assist payroll department by providing relevant employee information (e.g
- Leaves of absence, sick days and work schedules)
- Update internal databases (e.g
- Record sick or maternity leave)
- Experience with HR software (Timesoft)
- Submission of Transmittal for all to HR issues and Finance
- Apply application for Staff Annual Leave and MC
- Submission of Overtime for all sites' staff
- Handling enquiries as well as complaints and other issues related to properties
- Communicating building regulations and policies and ensuring compliance
- Performing administrative tasks, such as organizing meetings and record keeping
Senior Consultant Cum Chiro Assistant
All About Massage Pte Ltd
02.2019 - 02.2020
- Handle all new and/or existing customers appointment booking
- Attend to walk-in customers at the outlet
- Handle of monetary receipts and payment
- Skillful in promoting spa procedures and products
- Assist outlet manager on individual's commission calculation
- Assist the doctors in the day-to-day operation
- Provide consultation and recommendation on treatment packages and products to clients
- Manage outlet POS System for all transaction
- Update and maintain the customer database to ensure data accuracy and timeliness
Account Assistant / HR Admin
Servicebuild Construction & Electrical Pte Ltd
05.2014 - 07.2018
- Support duties related to accounts payable and accounts receivable functions
- Assist with preparation of financial and statistical statements and reports
- Analyze financial information in order to identify discrepancies
- Research and resolve discrepancies in a timely fashion
- Maintain confidentiality of all financial data
- Interpret and apply accounting policies, rules, and regulations to all work in order to ensure compliance with applicable standards
- Compile and prepare routine reports and summaries
- Preparing HR documents
- Assist payroll department by providing relevant employee information (e.g
- Leaves of absence, sick days and work schedules)
- Update internal databases (e.g
- Record sick or maternity leave)
Education
Bachelor - Finance and Banking
Hong Bang International University
01.2013
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Planning and Implementation
- Staff Management
- Management
- Project Management
- Customer Relationship Management
Languagesspoken
- English
- Vietnamese
Personal Information
- Gender: Female
- Nationality: Vietnamese
Othersqualificationsskillsworkshops
- Business Continuity Management System (BCMS) Internal Auditor Training Course (ISO 22301:2019)
- Writing Effective E-mails
- WSQ Service Excellence-1
Languages
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Operations Manager Cum HR/Assistant Finance Manager
GLEXUS Security Products Distribution Pte Ltd
03.2024 - Current
Property Executive
CBM Pte Ltd
07.2022 - 03.2024
Senior Consultant Cum Chiro Assistant
All About Massage Pte Ltd
02.2019 - 02.2020
Account Assistant / HR Admin
Servicebuild Construction & Electrical Pte Ltd
05.2014 - 07.2018
Bachelor - Finance and Banking
Hong Bang International University