TOH HUI XIN
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Loan Specialist
JUST RECRUIT SINGAPORE PTE LTD
05.2023 - Current
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
Sales Executive
StarHub
01.2022 - 01.2023
- Managing corporate business accounts
- Conducts sales out in the field via face-to-face interactions with both potential and existing customers
- Understanding client's needs and requirement to propose suitable business broadband and mobile
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
Business Sales Executive
Diners Club(Singapore) Pte Ltd
05.2017 - 08.2021
- Discover and provide potential individuals with the value of the intended solutions
- Exceeding customer expectation with exceptional service and proposing resolutions to unforeseen hiccups
- Collaborated with team members to develop innovative marketing strategies for promoting credit card products and services.
Human Resource
OCBC Bank
05.2016 - 04.2017
- Accessing client's need and propose Balance Transfer for lower interest rates
- Explain to the clients the benefit of OCBC NTUCPLUS Card compared to existing NTUC union
- Process client's documents for application of credit cards
- Hold interview with applicants to determine financial eligibility and feasibility of granting loans
Human Resource
United Overseas Bank (UOB)
05.2015 - 02.2016
- Complete loan contracts and counsel clients on policies and restrictions
- Review the types of loans to clients and other financial services such as eligibility for credit cards
Education
Diploma - IT Service Management
REPUBLIC POLYTECHNIC
05.2017
Higher Nitec - Business Studies (Administration)
INSITUTION OF TECHNICAL EDUCATION
01.2011
Skills
- Proficient in Document Formatting
- Microsoft Excel Proficiency
- PowerPoint Presentation Design
- Independent Task Execution
- Effective Team Collaboration
- Effective Communication
- Client Support
- Customer Loan Support
- Sales strategy
- Retail Banking Experience
Languages
English
Chinese (Mandarin)
Timeline
Loan Specialist
JUST RECRUIT SINGAPORE PTE LTD
05.2023 - Current
Sales Executive
StarHub
01.2022 - 01.2023
Business Sales Executive
Diners Club(Singapore) Pte Ltd
05.2017 - 08.2021
Human Resource
OCBC Bank
05.2016 - 04.2017
Human Resource
United Overseas Bank (UOB)
05.2015 - 02.2016
Higher Nitec - Business Studies (Administration)
INSITUTION OF TECHNICAL EDUCATION
Diploma - IT Service Management
REPUBLIC POLYTECHNIC
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