TOH HUI XIN
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Loan Specialist
JUST RECRUIT SINGAPORE PTE LTD
Singapore, Singapore
05.2023 - Current
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
Sales Executive
StarHub
01.2022 - 01.2023
- Managing corporate business accounts
- Conducts sales out in the field via face-to-face interactions with both potential and existing customers
- Understanding client's needs and requirement to propose suitable business broadband and mobile
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
Business Sales Executive
Diners Club(Singapore) Pte Ltd
05.2017 - 08.2021
- Discover and provide potential individuals with the value of the intended solutions
- Exceeding customer expectation with exceptional service and proposing resolutions to unforeseen hiccups
- Collaborated with team members to develop innovative marketing strategies for promoting credit card products and services.
Human Resource
OCBC Bank
05.2016 - 04.2017
- Accessing client's need and propose Balance Transfer for lower interest rates
- Explain to the clients the benefit of OCBC NTUCPLUS Card compared to existing NTUC union
- Process client's documents for application of credit cards
- Hold interview with applicants to determine financial eligibility and feasibility of granting loans
Human Resource
United Overseas Bank (UOB)
05.2015 - 02.2016
- Complete loan contracts and counsel clients on policies and restrictions
- Review the types of loans to clients and other financial services such as eligibility for credit cards
Education
Diploma - IT Service Management
REPUBLIC POLYTECHNIC
05.2017
Higher Nitec - Business Studies (Administration)
INSITUTION OF TECHNICAL EDUCATION
01.2011
Skills
- Proficient in Document Formatting
- Microsoft Excel Proficiency
- PowerPoint Presentation Design
- Independent Task Execution
- Effective Team Collaboration
- Effective Communication
- Client Support
- Customer Loan Support
- Sales strategy
- Retail Banking Experience
Languages
English
Chinese (Mandarin)
Timeline
Loan Specialist
JUST RECRUIT SINGAPORE PTE LTD
05.2023 - Current
Sales Executive
StarHub
01.2022 - 01.2023
Business Sales Executive
Diners Club(Singapore) Pte Ltd
05.2017 - 08.2021
Human Resource
OCBC Bank
05.2016 - 04.2017
Human Resource
United Overseas Bank (UOB)
05.2015 - 02.2016
Higher Nitec - Business Studies (Administration)
INSITUTION OF TECHNICAL EDUCATION
Diploma - IT Service Management
REPUBLIC POLYTECHNIC