Rachel Ang Yun Wen
Summary
Seeking a more challenging role that will further my career in insurance industry. Putting my many years of people managing skills to greater use and to uphold company's motto with utmost integrity. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. To create an amicable and productive working environment by being a team player.
Overview
8
8
years of professional experience
Work History
Executive
ANDA INSURANCE AGENCIES PTE LTD
07.2021 - 06.2023
- Attending to emails and on foreign worker bonds before, after sales, claims enquiries.
- Processing daily cases and preparing reports for submissions for MASNET transmission and Insurers
Relationship Officer
HL ASSURANCE
06.2020 - 07.2021
- Attending to emails and calls from agents partners for Motor Line and Commercial Line enquiries.
- Providing excellent and timely before, after sales and claims services.
Assistant Executive (BSU)
PIAS
08.2019 - 04.2020
- Ensuring daily operations run smoothly for cases submissions to various insurers.
- Handling emails, calls from advisors to check on cases/claims submissions.
- Maintain proper record keeping for ALL documents submitted.
Relationship Officer
HL ASSURANCE
12.2018 - 07.2019
- Attending to emails, calls and walk in clients on P Line insurance products before, after sales, claims enquiries.
- Also building customers portfolio and providing ongoing excellent customers services and solutions.
Senior Admin Officer
MSIG Insurance
01.2015 - 12.2018
- Attending to inbound calls for P Line insurance products.
- Providing excellent customer services for before, after and sales enquiries.
- Maintaining above 90% SL (KPI).
Education
GCE O Levels certifications -
Northland Secondary School
01.2013
Skills
- Analytical quantitative skills
- Proficient in executing functional responsibilities
- Goal-focused
- Independent achiever
- Effective collaborator
- Excellent communication skills
- Proficient in document formatting
- Skilled in Microsoft Excel
- Skilled in PowerPoint presentations
Timeline
Executive
ANDA INSURANCE AGENCIES PTE LTD
07.2021 - 06.2023
Relationship Officer
HL ASSURANCE
06.2020 - 07.2021
Assistant Executive (BSU)
PIAS
08.2019 - 04.2020
Relationship Officer
HL ASSURANCE
12.2018 - 07.2019
Senior Admin Officer
MSIG Insurance
01.2015 - 12.2018
GCE O Levels certifications -
Northland Secondary School
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