Tim Law
Summary
At TimEngineering, I excelled as a Bulding,Public facilities and equipment's Mechanical & Technical Support Engineer, mastering technical troubleshooting and problem-solving to enhance customer satisfaction significantly. My expertise in technical support and application support, combined with a patient approach to complex issue resolution, led to a marked improvement in service efficiency and preventive measures implementation.
Overview
7
7
years of professional experience
Work History
Mechanical & Technical Support Engineer
TimEngineering
07.2017 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
Nitec-2 - Mechanical Engineering
Singapore ITE
Bukit Batok11.2005
Skills
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Application support
Swimming
Swim in freestyle very well
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Malay
Upper intermediate (B2)
Timeline
Mechanical & Technical Support Engineer
TimEngineering
07.2017 - Current
Nitec-2 - Mechanical Engineering
Singapore ITE
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