Technical Support Officer (V) / System Engineer / Technical Consultant
Singapore Polytechnic (SP)
Directing, plan, support and implement projects to EDU division to ensure operations reliabilities, secure, quality and stability
Also, ad-hoc support to lecturers and educators from time to time.
Systems/ Network Engineer
Chuan Hup Holdings Limited
02.2009 - Current
Overseas entire IT infrastructure, vendors, project management, users support and systems administration ensured smooth IT operations.
Technical Consultant
Nxgen Communication Pte Ltd
09.2001 - 09.2002
Customer oriented provide technical consultation, support and expertise including on-site support for PABX call systems, symposium and implementation.
Laboratory Technician
Nanyang Technological University (NTU)
07.1998 - 08.2001
Overseas, maintained, facilitated and managed Apple Macintosh MAC OS X Servers, few computer laboratory and technical support to lecturers and students
Directed and implemented projects assigned by reporting officers (RO).
Computer Technician
Delteq (S) Pte Ltd
06.1997 - 05.1998
Overseas incoming and outgoing monitors maintenance and repairs for corporate and customers.
Maintenance Technician
Nanyang Technological University (NTU)
10.1996 - 07.1997
Overseas facilities operations of 6 crew members to carry out day-to-day operations such as facilities maintenance, fire-panel, water host, fire extinguisher and other fire-fighting equipment.
Education
Bachelor of Science (Honours) - Information Management
University College of Dublin (UCD)
Diploma in Electronics, Computer & Communication Engineering - undefined
Singapore Polytechnic (SP)
Industrial Technician Certificate - undefined
Vocational and Industrial Training Board
GCE "O" & "N" - undefined
Bukit Ho Swee Secondary School
Skills
Critical Thinking
Certification
NTUCLearningHub, Fire Safety Audit, 2017
Testimonials
Saras Suppiah (HR), 26 Jan 2018, He is very kind and understanding in attending to the staffs needs, promptly. Never give a 2nd thought in helping other S/D staffs immediately especially during the critical moments where timeline for room booking is very tight. Keep up your good work, Stanley!
Farizal Fajari (OPD), 8 Nov 2017, Thanks very much for helping out a lot during the past 20 PCEO Engagement sessions with Staff. You made my job a whole lot easier and you are very dependable!
Allen Koh (EDU), 27 Apr 2016, Stanley, thanks for the technical support provided for the workshops in the past 2 months. Your initiative shown during the sessions is appreciated. Keep it up! ;)
Chloe Tan (SS), 4 Dec 2015, Thank you for being so efficient in booking the Club Ignite room. And taking the initiative to make provision for us to arrange the tables the day before. I'm pleasantly surprised by such great service!
Sean Goh (CCOM), 2 Jun 2015, Stanley was very helpful in providing the graduation webcasts in a convenient way for me through mapping drives otherwise I will have to walk to his office very often to copy out the files.
Lee Yih Wern (INDT), 11 Jun 2014, Hi Stanley, thank you very much for your quick response to provide what I wanted. Now I don't have to waste my time to compose emails to request to download the huge video file for my work. You are indeed the right man for the job. Keep up the excellent service! Cheers!
Interests
Chinese Chess, Movies, Religions
Timeline
Systems/ Network Engineer
Chuan Hup Holdings Limited
02.2009 - Current
Technical Consultant
Nxgen Communication Pte Ltd
09.2001 - 09.2002
Laboratory Technician
Nanyang Technological University (NTU)
07.1998 - 08.2001
Computer Technician
Delteq (S) Pte Ltd
06.1997 - 05.1998
Maintenance Technician
Nanyang Technological University (NTU)
10.1996 - 07.1997
Technical Support Officer (V) / System Engineer / Technical Consultant
Singapore Polytechnic (SP)
Bachelor of Science (Honours) - Information Management
University College of Dublin (UCD)
Diploma in Electronics, Computer & Communication Engineering - undefined
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL