Https://learnmicrosoftcom/en-us/users/edmundtan-4768/transcript/dqn13irqlk5l1lx
Tiam Siang Tan
Senior Service Engineer
Summary
With a proven track record at Nete2Asia Pte Ltd, I excelled in delivering customer satisfaction through effective troubleshooting and maintenance of Video Conferencing and Audio Visual equipment. My expertise in technical solution development and strong client relationships significantly contributed to repeat business with existing customers. Skilled in both hardware installation and remote support, consistently ensured minimal downtime, showcasing my technical aspects and interpersonal abilities.
As a Senior Service Engineer, familiar with Video Conferencing and Audio Visual equipment as well as on-premises servers. Skilled in testing and calibrating equipment by applying technical expertise and utilizing specific equipment assessments. Eager to take on new role with room for growth and advancement.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Senior Service Engineer
Nete2Asia Pte Ltd
10.2022 - Current
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
- Visited customer locations to assess equipment functioning and develop repair plans.
- Scheduled and implemented maintenance activities for equipments.
- Managed multiple maintenance projects concurrently while adhering to strict deadlines, ensuring timely completion without sacrificing quality or client satisfaction.
- Performed troubleshooting and repair for Video Conferencing and Audio Visual equipments as well as on-premises servers.
- Minimizing downtime and disruptions during server maintenance and patching.
- Installed, configured and tested equipment on specialized platforms.
- Complete partial or full dismantling of Video Conferencing and Audio Visual equipments to quickly repair or replace defective components and restore functionality, reducing downtime.
- Visually inspect and test Video Conferencing and Audio Visual equipments, performing routine preventive maintenance.
- Documented maintenance activities and timely submission for customers documentation.
Service Engineer
Nete2Asia Pte Ltd
03.2017 - 09.2022
- Analyzed, troubleshoot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting through various communication platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Tested and checked performance of hardware and software for Video Conferencing and Audio Visual systems.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Tended to Video Conferencing and Audio Visual systems, troubleshoot malfunctions and completed repairs to keep equipment fully functional and well-maintained.
- Developed good relationships with other customers and vendors to facilitate information and solutions.
Education
Diploma - Electronic Engineering
Temasek Polytechnic
Singapore 04.2012 - 03.2014
High Nitec - Electronic Engineering
Institute of Technical Education
Singapore 04.2010 - 03.2012
Skills
Field service experience
Technical solution development
Maintenance planning and scheduling
Basic network configuration
Hardware installation
Remote support
Equipment maintenance and repair
Technical troubleshooting
Data and Log collection
Video Conferencing and Audio Visual equipment installation
Certification
Microsoft Certified: Azure Cloud Administrator, Microsoft - 2024
Interests
Available upon request
Timeline
Microsoft Certified: Azure Cloud Administrator, Microsoft - 2024
11-2024
QSC: Q SYS Level 1 Training-Q SYS Level 1 Certificate - 2024
05-2024
Microsoft Certified: Azure Fundamentals, Microsoft - 2024
01-2024
Scantist DevSecOps Professional and Tools Certification, Scantist - 2023
07-2023
Senior Service Engineer
Nete2Asia Pte Ltd
10.2022 - Current
Crestron: CTI-P101 Foundations of Crestron Programming - 2019
06-2019
Crestron: How to Integrate & Maintain Crestron Systems - 2018
12-2018
Biamp: TesiraFORTÉ_TesiraFORTÉ Certificate - 2018
01-2018
Service Engineer
Nete2Asia Pte Ltd
03.2017 - 09.2022
Diploma - Electronic Engineering
Temasek Polytechnic
04.2012 - 03.2014
High Nitec - Electronic Engineering
Institute of Technical Education
04.2010 - 03.2012
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