Quek Meng Wei Desmond

Senior Service Engineer

Riello UPS Singapore Pte Ltd

01.2013 - Current

Developed customized solutions for clients'' unique requirements, ensuring optimal performance of their systems.
Performed industry tests and evaluations of performance in order to collect data and optimize equipment.
Visited customer locations to assess equipment functioning and develop repair plans.
Scheduled and implemented maintenance activities for equipment.
Led training sessions for junior engineers, boosting their skills development and overall productivity.
Implemented preventative maintenance programs, reducing system failures and extending equipment life.
Provided detailed reports on service activities and outcomes to management, enabling informed decision-making processes regarding system improvements.
Devised strategies for minimizing disruptions during server migrations or network upgrades.
Evaluated emerging technologies to determine their potential value in improving service offerings.
Assisted sales team with product demonstrations and technical support, contributing to increased revenue opportunities.
Achieved customer satisfaction with timely resolution of technical issues and clear communication.
Optimized maintenance schedules, resulting in increased equipment reliability and reduced service costs.
Mentored new hires on company policies procedures as well as specific job functions related to the Senior Service Engineer role.
Conducted regular safety audits, maintaining a safe working environment for all staff members and minimizing workplace accidents.
Spearheaded root cause analysis initiatives, identifying key areas for improvement within the engineering department.
Enhanced system performance by conducting thorough diagnostic tests and implementing effective solutions.
Streamlined service processes for improved efficiency and reduced downtime in critical systems.
Managed multiple projects concurrently while adhering to strict deadlines, ensuring timely completion without sacrificing quality or client satisfaction.
Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Developed preventive maintenance schedules to minimize downtime and optimize performance.
Documented maintenance activities and confirmed compliance with relevant regulations.
Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
Performed troubleshooting and repair for complex electrical equipment.
Reviewed technical documentation to complete equipment maintenance and repair.
Organized and directed maintenance shutdowns and startups.
Diagnosed and resolved machine operation variations and equipment problems.
Resolved customer complaints in prompt, polite and professional approach.
Formulated mathematical models or other methods of computer analysis to develop, evaluate or modify design according to customer engineering requirements.
Managed functional analysis and requirements allocation related to evaluating software specification compliance and determining required corrections to meet regulatory requirements.
Met with customers onsite to better understand project needs, discuss potential technical issues and resolve concerns.
Applied engineering methods for sound product design to manage understandable execution of calculations and best practices.

Summary

Overview

Work History

Senior Service Engineer

Education

No Degree - Electrical, Electronics And Communications Engineering

Skills

Languages

Timeline

Senior Service Engineer

No Degree - Electrical, Electronics And Communications Engineering

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