THUY NGO DAISY
Operation Executive
Singapore
Overview
7
7
years of professional experience
3
3
Languages
Work History
Operation Executive ( Assistant Outlet Manager )
Food Junction Management Pte. Ltd.
11.2023 - Current
- Assist the Branch Manager as a Assistant Outlet Manager in ensuring smooth and efficient daily operations of the food atrium.
- Enforce compliance with company policies, procedures, and regulatory requirements.
- Respond to enquiries and requests from tenants, customers, and cleaning personnel.
- Conduct routine hygiene inspections and inventory checks across all stalls.
- Perform regular cash audits in accordance with the Company's Cash Control Policy.
- Coordinate and facilitate virtual food delivery orders on behalf of tenants.
- Maintain overall aesthetic standards of the outlet, including stall displays and staff grooming.
- Serve as a key liaison with external vendors, contractors, and suppliers.
- Propose and support the implementation of improvements in operational workflows.
- Undertake any additional duties as assigned by the Branch Manager or Senior Management.
Junior Bar Executive
Bacha Coffee Pte. Ltd.
07.2023 - 11.2023
- Good at some skills : communication skill, teamwork skill, solving problem skill, leader skill,..
- Providing and up sale and give advice to client about the perfect combination between food and drink available in restaurant.
- Listen and try the best to learning to improve myself base on advice from colleague and manager.
- Worked flexible hours include : night, weekend and public holiday based on arrangement from manager.
- Worked effectively in team, providing support.
- Ability to quickly adapt to mew environments.
- Knew well to arrange position to each member in store based on their strong point and weak point.
- Meet and demand and solved problem of consumer when they meet problem.
- Self-motivated with a strong ingrained of personal responsibility.
- Knew well how to close the checkout counter and send the sales report.
Barista ( Part Time )
The Coffee House
12.2018 - 06.2019
- Cleaned bar, machines and outside areas daily.
- Interact and ask for both negative and positive of client related to service and quality of product of store during th working process.
- Based on understanding of knowledge related to product of restaurant therefore meet the demand of each consumer and make them feel relax and comfort when they come to coffee house.
- Trained new staff and sharing not only the theory but also sharing the experienced to let them can easier to catch up with other staff.
- Used POS system to order and payment.
- Have a certain understanding of coffee machine lines like espresso, latte, cappuccino, macchiato.
Education
Bachelor of Arts - Hospitality And Tourism Management
PSB Academy ( Coventry University )
04.2001 -
Associate of Arts - Higher Diploma in Hospitality Management
DIMENSION INTERNATIONAL COLLEGE
04.2001 -
Skills
- Operation
- Project
- Copywriting
Timeline
Operation Executive ( Assistant Outlet Manager )
Food Junction Management Pte. Ltd.
11.2023 - Current
Junior Bar Executive
Bacha Coffee Pte. Ltd.
07.2023 - 11.2023
Barista ( Part Time )
The Coffee House
12.2018 - 06.2019
Bachelor of Arts - Hospitality And Tourism Management
PSB Academy ( Coventry University )
04.2001 -
Associate of Arts - Higher Diploma in Hospitality Management
DIMENSION INTERNATIONAL COLLEGE
04.2001 -
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