Sharon Lim

Work History

Operation Executive Cum HR & Admin

Griddler & Grinder Pte Ltd

07.2016 - 05.2023

Responsible for the overall financial & business performance of the restaurant
Monitor the performance standards of raw & finished product quality, service speed quality, cleanliness, and sanitation
Measures external guest’s satisfaction and executes the plan to improve their satisfaction and increase their loyalty
Effectively schedules work shifts according to the floor Positioning Guide (FPG) to meet operations needs and optimize manpower utilization
Responsible for compliance with work and service standards, food preparation, and hygiene standards by the restaurant Quality, Service, Ambience & Value (QSAV) guidelines, other policy guidelines established by the Organization, and the relevant regulatory requirements
Oversee the implementation of in-restaurant procedures for new products and services
Prepare invoices, PO, and DO for large orders like cakes and pastry
Use proper security and verification procedures when handling deposits and the contents of the safe
Ensure all restaurant business & people related documents are maintained and recorded appropriately for future reference
Complete all daily paperwork, periodic inventories, and statistical reports accurately and on a timely basis
Conduct necessary analysis and take appropriate action for improvement
Possess full knowledge of food, beverages, and other products & services served/provided by the Restaurant
Responsible for achieving monthly sales targets by deploying the store marketing strategies leveraging correct and updated data
Take necessary measures to ensure promotions are executed effectively to achieve/exceed the expected sales result
Monitor spending and expense items that are within the restaurant limit to ensure budgets are met
Accurately projects and controls all P&L line items
Build restaurant staff commitment by demonstrating and reinforcing leadership and work standards
Develop and follow through on the restaurant staff’s development plan to increase their loyalty commitment, and pride in the outlet’s experience
Ensure all restaurant staff understand and adhere to all appropriate personnel policies, labor laws, security, and safety procedures
Recruit, select, and retain an optimum number of restaurant staffs, who are enthusiastically dedicated to guest satisfaction
Oversee and review performance appraisals based on defined goals and objectives for all restaurant staffs promptly
Administer in-restaurant employees’ welfare & benefits packages, as well as payroll procedures
Maintain records for safety and appropriately document contributions and performance in personal file
Enforce and manages all food safety and sanitation requirements and practices as per company standards and statutory requirements
Maintain critical standards for raw and cooked food quality, beverages, service speed, and quality, cleanliness, and sanitation
Inspects food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times
Ensure all security procedures (cash deposits, staggered method of opening, closing, etc.) are executed accordingly
Maintain all physical aspects of the restaurant, including landscaping, building, equipment, etc, and ensure it is following the documented inspection and testing standards
Ensure all workplace safety policies and procedures are maintained and adhered to at all times
Undertake regular practices of emergency & evacuation procedures and enforce compliance when need arises
Undertake risk assessments on all restaurant-specific issues, where the absence of such could put employees and guests at risk
Undertake full investigations of workplace incidents in the restaurant promptly and act upon any rectifications or work improvement.

Human Resources Executive

Pappamia Group Pte Ltd

10.2014 - 06.2016

Ability to lead a team of Admin Executives, Accounts Executive, Data staff and Office plus drivers to fulfil the manpower requirements of every restaurant
Plan Competitive Remuneration package to attract and retain staff
Be at the forefront of best HR practices & implement & organise recruitment activities to select Leaders/Supervisors to meet the manpower requirements of our restaurants
Co-ordinate with Operations Managers/Operations Executives regarding manpower requirements & answer enquires on HR related issues like MOM regulations, calculation of pay
Deployment of staff to various projects
Able to work after office hours at times to coordinate with Candidates or Restaurants Supervisors
Payroll administration - responsible for full spectrum of payroll process, timely and accurate submission of CPF contribution, income tax (IRAS) and clearance of IR21 Design attractive recruitment posters, brochures, e-marketing to attract candidates; Plan job fairs and other recruitment activities
Submit Work injury Compensation claims & renew insurance
Counsel staff for performance matters; issue warning letters or termination letters
Conduct Employees Feedback exercise and suggest improvement plans
Make Preparation for annual ISO Audit exercises & annual grading exercises
Any other HR/Admin/ Compliance related duties.
Generated and analyzed reports to monitor employee engagement and attrition trends.
Conducted internal audits to identify areas for improvement in HR policies, practices, and compliance measures.
Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
Oversaw legal compliance matters related to employment law, minimizing risk exposure for the organization.
Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
Managed other HR staff and oversaw completion of tasks and initiatives.
Optimized payroll processes for increased accuracy and timely compensation delivery to employees.
Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
Completed human resource operational requirements by scheduling and assigning employees.
Managed benefits administration, ensuring accurate and timely delivery of services to employees.
Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
Conducted performance reviews and provided feedback to managers on employee performance.
Coordinated implementation of people-related services, policies and programs through departmental staff.
Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
Increased workplace safety through the development of thorough policies and procedures.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
Developed strong communication and organizational skills through working on group projects.
Managed time efficiently in order to complete all tasks within deadlines.
Liaised between multiple business divisions to improve communications.
Led change management initiatives during organizational restructuring or merger situations.
Met with employees annually for progress reviews and performance assessments.
Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
Streamlined recruitment processes for increased efficiency and reduced timetohire.
Championed continuous learning opportunities within the organization by establishing professional development workshops.
Administered employee benefits programs and assisted with open enrollment.
Created and delivered HR training sessions to staff, managers and executives.
Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
Coordinated workforce planning efforts to align with organizational growth goals.
Advocated for staff members, helping to identify and resolve conflicts.
Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
Coordinated and engaged with leadership in planning and organizing calendars, events and activities.

PA Cum Office Administrative

Jetstar Airway Pty Ltd (Value air Pte Ltd)

01.2012 - 09.2014

Managing HR System Manage the changing or updating to approved the employees to take medical and annual leave Enabling employees’ access to system if their passwords have errors Calculation of claims and overseas claims, key into spreadsheet and Prosoft Calculate the number of employees claimed for overseas, meals, transports and others into prosoft Calculate and check the medical, dental claims to submit to AIA for cabin crew Update Monthly Attrition Report Using the Excel Spreadsheet, check the resigned for the month and update in the attrition Report Excel Spreadsheet respectively Check on the reasons why employees leave the company and update them accordingly in the file, reason could due to, Eg: Resignation, under performance, termination, family issue & etc
Ensure crew fill up all exit clearance form Ensure crew return all company’s uniforms, keys and employment pass during exit clearance Recruitment Preparing forms and lap top to the hotel room, help manager to allocate cabin crew station to work Understanding the job description and particular type of experience that we needed Key in those candidates who walk in for interview, using Excel Spreadsheet Liaising with external assessor to source for the most suitable candidates for various positions Contact those candidates for second round interview Managing the access of employees Update or re-new employees’ ASIC cards if they are expired or report loss of cards Prepare COC company letters to cabin crew for application of ASIC cards Issuing airport pass form to apply visitors or seasonal pass for new staff Prepare US embassy company letters to cabin crew for application of US Visa Prepare Training letter for cabin crew to attend Australia for training HR Department Arranging invoices and expenses claims to be sent to HR dept., after approval by Manager to make payment to crew or supplier Arranging all medical claims receipt and medical chit to HR dept
By the 10th of each month Report to HR department if cabin crew change of passport, e-mail to crew records to update details Update HR depart of changes of the S-pass for foreign cabin crew Report to HR depart for those need to apply DLV and inform crew planning for roster update Payroll administration responsible for full spectrum of payroll process, timely and accurate submission of CPF contribution, income tax (IRAS) and clearance of IR21 Propose/ Implement changes to payroll systems and procedures Responsible for organizing staff engagement activities, e.g., CNY lunch etc
Establish effective HR filing system and maintain personnel records, attendance and leave records
Provided professional services and support in a dynamic work environment.
Resolved problems, improved operations and provided exceptional service.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Gained extensive knowledge in data entry, analysis and reporting.
Adaptable and proficient in learning new concepts quickly and efficiently.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Worked effectively in fast-paced environments.
Paid attention to detail while completing assignments.
Passionate about learning and committed to continual improvement.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Summary

Overview

Work History

Operation Executive Cum HR & Admin

Human Resources Executive

PA Cum Office Administrative

Education

Diploma in Food Services Management - Food Services Management

Specialist Diploma in Human Resources - Human Resources Management

Food Safety Management System - Food Service Systems Administration

Professional Diploma in Human Resources - Human Resources Training

Professional Diploma in Human Resources (Development) - Human Development And Family Studies

Professional Diploma in Human Resources (Management) - Human Resources Management

Diploma in Leadership & People Management - Organizational Leadership

Skills

Languages

Timeline

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